Senior Accommodation Coordinator

Job description

**Location: Stoke-On-Trent** **Hours: 37.5 hours per week** **Why would you join Davies?** At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to: - Reward platform – discounts for over 800 retailers - 25 days holiday (rising with service plus option to purchase up to 5 extra days a year!) - Development, training, and professional qualifications Davies Group are looking for a senior accommodation coordinator to join us who will be responsible for sourcing and booking emergency and long term accommodation and removals and storage for policyholders upon instruction from claims handlers, loss adjusters and direct insurance. You will take ownership of a diverse caseload, managing your own diarised work in progress (WIP) portfolio and overseeing bookings, extensions, invoices, and ongoing accommodation requirements from start to finish. A key aspect of the role will involve tackling complex and time-sensitive situations, identifying practical solutions to accommodation challenges, and resolving issues that may arise. You will work closely with our supplier network, corporate hotel chains, and estate agencies. The successful candidate will thrive in a fast-paced environment, demonstrate strong problem-solving abilities, and be confident in making informed decisions when managing challenging cases. You will play a vital role in delivering excellent customer outcomes by finding creative, efficient, and cost effective solutions, often under demanding circumstances.