Senior Account Advisor, SME

At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. We are looking for a motivated and customer-focused Senior Account Advisor to join our dynamic Customer Engagement Team. This position is full-time and permanent. As a Senior Account Advisor you will be responsible for managing customer relationships, ensuring profitability and overseeing contract lifecycle management. Key Responsibilities: Growing and maintaining the fleet portfolio Managing profitability Overseeing the contract lifecycle Ensuring the accuracy of customer data Providing daily customer service and ensuring an excellent customer experience Supporting the team in achieving established KPI targets Participating in development projects and initiatives Supporting the Team Manager Training and onboarding team members What We Expect from You: A positive and open-minded attitude Motivation to work directly with customers in a fast-paced environment Ability to work both independently and as part of a team Ability to learn quickly and adapt to new processes and tools A results-oriented mindset Fluent English skills Swedish language skills are considered an advantage but are not required Good IT skills What We Offer: Our company is driven by our guiding principles which are commitment, cooperation, authenticity, and curiosity. We offer you opportunities for professional growth and development and a supportive work environment. At Ayvens wellbeing of our employees is a priority and we offer comprehensive occupational health care, lunch and exercise benefits through ePassi. Our employees have an active community for different type of events throughout the year. Compensation start level is 3490 euros / month. Got interested? Please send your application and CV by September 13, 2026 by using the apply-button. If you have any questions regarding the role, please contact Customer Engagement Team Manager Nina Hoffman by email ( ) or by phone +358 10 404 2721. Why Ayvens? With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.