Senior Account Director

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE

This role is part of our Creative & Media services. Our team is a vibrant mix of talents, ranging from Creatives, Influencer Marketers, Brand & Content Strategists to Account Managers, Programmatic and Marketing Automation Consultants. Together, we blend imaginative storytelling and performance-driven strategies with cutting-edge technology to create engaging digital experiences that build lasting relationships with our clients.

Senior Account Director's lead on all the work we deliver for a suite of clients and they sit in our structure alongside the other ‘Heads of...’ (e.g. Media, Creative).

We don’t believe in siloed teams – content, technology, media and data overlap in all roles. This person will oversee development of the strategy for the brands they lead, including managing a team. They will represent Dept® to our clients, adding value to relationships beyond organisational skills doing a mixture of account management and strategic planning, not your typical suit.

We need someone who understands our client’s customers, who can put themselves in their shoes to create strategies and ideas that exceed expectations, who understands that brands are competing for consumers’ attention and have at best a couple of seconds to inspire some sort of interaction. We need people who can come up with big ideas as well as lots of little ones that are framed in a solid strategy grounded in insight and ultimately deliver a tangible ROI for our clients. Most importantly, we need a leader who inspires their team and earns the respect of senior clients.

Candidates must have experience managing teams and complex campaigns for brands and be calm and controlled in high pressure situations. Equally, experience with delivering commercial success in an agency model is important.

WHAT YOU'LL DO

• Work in partnership with senior clients to develop annual strategies
• Oversee teams to develop brilliant digital content (creative, production)
• Lead, line-manage, motivate and inspire your team
• Lead contract negotiations and oversee the implementation of commercial agreements
• Deliver and track profitable growth for your clients
• Oversee deliverables from across the business (content, technology, media, data)
• Ensure delivery of work is to the highest possible standard
• Ensure constant innovation across all deliverables
• Contribute to our creative process by sharing your ideas and experience
• Oversee budget management for clients, including campaigns and always on activity
• Manage relationships with platforms and partners
• Present work internally and externally
• Complete work to deadline and often under pressure

WHAT YOU'LL BRING

• Extensive experience in roles servicing clients in an agency environment
• Experience leading, motivating and coaching teams
• Experience managing large client and agency teams
• Experience managing complex TTL campaigns
• Experience with campaign content production and budget management
• Experience working on a global brand
• Confident with both brand and conversion/direct-response campaigns
• Inspiring and able to create a proactive and energised team culture
• Experience working directly with director and C-level clients on strategy development
• Excellent project management skills, able to find the most efficient ways of working
• Excellent written and verbal communication skills
• Advanced problem-solving skills
• A high attention to detail and excellent organisational skills / time management skills
• Ability to react quickly within a fast-paced environment

WE OFFER

• A flexible, hybrid working policy
• The choice of medical healthcare providers (Bupa or Medicash)
• 25 days holiday plus bank holidays and your birthday off each year
• Company pension scheme
• EAP scheme
• Ride to work scheme
• Enhanced family friendly policies
• Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

DIVERSITY, EQUITY & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.