Senior Account Director

Job description

## Senior Account Director ### **About the Role** Qualified Digital is seeking a **Senior Account Director**, who will lead a portfolio of strategic client accounts, serving as a trusted advisor while driving account growth and long-term partnerships. They will combine strategic thinking with hands-on leadership to help clients achieve their business goals through innovative digital marketing solutions. We're looking for someone who brings executive presence, strong business acumen, and a collaborative mindset. You'll build lasting client relationships, identify opportunities for growth, lead cross-functional teams, and help deliver exceptional work that drives results—for both our clients and Qualified Digital. *Position type: Full time (US based - preference for someone on the West Coast)* *Location: Remote* ### **Responsibilities** **Client Relationship Management** - Builds trusted client relationships by serving as a strategic advisor on their business objectives, digital strategy, and innovative solutions—with a focus on satisfaction, retention, and long-term growth. - Owns the growth and health of the account by establishing revenue and expansion goals, while driving client satisfaction, performance, and long-term value. - Gain deep expertise in clients' business goals and objectives to provide strategic guidance. - Serve as the “voice of the client” in internal discussions, ensuring their needs and priorities are represented. - Leads client-facing financial communications, proactively addressing budget updates, scope changes, and resourcing shifts. Partners with internal teams to develop solutions and ensures alignment with client expectations and contractual agreements. - Demonstrated experience managing multiple senior client stakeholders across separate business units. Skilled at leading complex discussions, navigating competing priorities, and building alignment among diverse stakeholder groups to drive successful outcomes. **Strategic Leadership & Account Growth** - Oversees, grows, and expands a book of key accounts, comprising $5-7M in revenue. - Drives the strategic direction of key growth accounts, developing proactive, innovative account plans that deliver fresh ideas and business growth opportunities. - Collaborate with clients to identify new opportunities for expansion, driving increased value and services. - Manage accurate pipeline reporting, ensuring clear visibility into opportunities and progress. - Oversees the client financial health and profitability, using insights to inform strategic recommendations. **Collaboration & Execution** - Work cross-functionally with internal and external teams to move ideas from strategy and planning to execution, measurement, and optimization. - Develop high-quality briefs, presentations, statements of work, and other key materials to advance client initiatives. ### **Requirements** - 8 years of applicable account/client service management experience with a proven track record of success in managing and growing client accounts. - Healthcare Industry experience preferred (and/or experience in other highly regulated industries) preferred. - Strong digital expertise, with a bonus for technical knowledge in platform integrations, CMS execution, and digital ecosystems. - Experience owning full-service engagements for clients, including strategy, planning, digital initiatives, websites, apps, and media. - Willingness to roll up sleeves and actively contribute at all levels. - Strong team player who effectively collaborates and brings in the right people to execute projects successfully. - Strongly preferred experience using AI to transform marketing programs, improve efficiency, and unlock new opportunities for clients. Applicants who’d like to be considered for a full-time position must be US based. The target range of base compensation for this role is $160,000 - $180,000. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location. ### **About QD** Qualified Digital (QD) is a full-service digital agency focused on imagining, building, measuring, and improving digital experiences across marketing ecosystems. We specifically focus on the integration of systems related to experience strategy and design, WCM/CMS strategy, and implementation, optimization and personalization, marketing automation, CDP, and data analytics. QD is a team of experts who know the value of building connections for our clients – and ourselves too! Our mission is to advance the healthiest and most connected brands around. We’re looking for people with unique voices and talents, insatiable curiosity, and a desire to be recognized for all that you are and do to help us create and orchestrate experiences & operations that are connected, human and intelligent. As a woman-owned and LGBTQIA+-owned business, we understand that diversity isn’t a box to tick or a quota to hit; it’s in the very fabric of the work we do. Even if you don’t feel you meet *every* single qualification listed above, we strongly encourage you to apply – especially if you are in a historically-disenfranchised group. QD is dedicated to creating an inclusive, welcoming employee experience for all, regardless of gender identity, gender presentation, religion, sexual orientation, age, or disability.