Senior Account Executive - Amiko Dispute Management

Job description

About Rivero Established in 2019 and headquartered in Switzerland, Rivero is a fast-growing European company and Visa Fintech Partner specialising in streamlining payment operations within the highly regulated payments industry. We combine innovation and deep expertise to offer best-in-class intelligent solutions for fraud recovery, dispute management, and payment network compliance. We are looking for an ambitious and driven person to join us to help us commercially scale our dispute management product, Amiko. What are we looking for? We are looking for an ambitious and driven person to lead the commercial strategy and execution of one of Rivero’s strategic products, Amiko. This is a highly autonomous role requiring exceptional self-direction and systematic execution. Amiko is Rivero’s SaaS solution for payment dispute management and fraud recovery. It combines a 24/7 customer-facing virtual agent (for intake of disputes) with intelligent case management to automate case creation, validate claims, deflect invalid disputes, and accelerate resolution throughout the dispute lifecycle. Amiko tackles one of the most frustrating and costly operational drains for banks: the manual, error-prone process of payment dispute management. This role sells a solution that directly reduces financial losses, operational costs, and major compliance risk. Selling Amiko requires a deep mastery of the domain of payment fraud and disputes, so you can earn your place as a trusted strategic partner whom our clients rely on to solve their most complex and costly operational challenges. Tasks What can you expect? You will be the commercial engine for Rivero's strategic product, Amiko, owning the complete sales cycle and driving new customer acquisition across key European markets, with a direct impact on the company's growth trajectory. You will define and own the commercial strategy for Amiko's rollout in Europe. You will work closely with the Founders to land key strategic logos. You will be selling to card issuers and issuing banks in Europe and the USA. You will build, manage and prioritise your pipeline to qualify prospects early, flag risks and blockers, and ensure accurate forecasting. You will be the best person to present Amiko to decision-makers in a way that resonates with their business needs. You will network and engage with senior stakeholders and establish and leverage multi-threaded relationships across executive, technical, and operational client teams to drive complex 6-12 month buying processes. You will act as the voice of the market, sharing critical feedback from prospects with the Product team to inform roadmap decisions. You will work more broadly across the business than any other ‘normal’ sales role, stepping up to help with marketing, events, delivery, and whatever else needs to be done. You will have an outsized impact on the business by bringing in the largest, most strategic customers as we expand globally. We operate as a meritocracy & there are no limits to your growth. Requirements About you You are a self-directed sales professional who combines strategic thinking, systematic execution, and the persistence required for complex enterprise sales. You are hard-working and thrive on building relationships, solving operational challenges, and driving measurable business outcomes. You are an ambitious and hard-working professional with 5+ years of Enterprise SaaS sales experience who consistently operates at the highest level of performance, demonstrating the grit and persistence needed to manage and close 6-12 month enterprise sales cycles with deal values of EUR 100k+. You possess a strategic mindset to define commercial positioning and go-to-market motion, coupled with the commercial intuition to rapidly understand complex products like Amiko and articulate their value without relying on technical crutches. You are an outstanding communicator and master of commercial storytelling, adept at building multi-threaded relationships and commanding credible communication with senior operational leaders, C-level executives, and technical teams to drive complex buying processes. You apply a systematic approach to pipeline management and account prioritisation, maintaining meticulous CRM hygiene and accurate forecasting discipline while consistently following through on commitments. You are based in the UK/EU/EFTA with the right to work in the location and have a willingness to travel 20-30% for client meetings and industry events. Fluency in English is essential, and additional European languages are preferred. Benefits What is it like to work at Rivero? At Rivero, we: Act with urgency, working in fast, iterative cycles to deliver meaningful results quickly. We take initiative and collaborate effectively to keep things moving forward. Strive for excellence, taking ownership of our work and delivering high-quality outcomes. We hold ourselves accountable, continuously improve, and aim to exceed expectations in all areas across the organisation. Embrace growth as both individuals and as a company. We are ambitious, open-minded, and focused on learning from every challenge. Follow an open-book management approach: We are fully transparent, sharing not only the information you need to do your job but also providing insights that help you understand how Rivero is doing as a whole. We want to ensure that everyone is equipped to make informed decisions and contribute to our overall success. Perks and Benefits Collaborative Workspace: Work from a historic building only two minutes from the Oerlikon station, with a park next door and great food/coffee options. Alternatively, great co-working spaces are available for employees in select locations. International Startup Culture: Work with a diverse team in a role with room to take ownership and growth opportunities as the company expands. Learn Continuously: Benefit from frequent academy sessions hosted by your peers on a variety of topics that help you both learn and grow. Social Events: Enjoy regular social events and bi-annual on-site company events in Zurich. Give Back to the Community: Enjoy five extra days beyond your annual holiday allowance to give back to society through volunteering or community work. Dog-Friendly Office: Bring your furry friends to the office! Ownership Opportunities: Participate in the company’s success through stock options. Interested? We’d love to learn more about you! Please share a few lines about yourself and why you’re excited to join our team, along with your CV.