Senior Account Executive (NYC)

Job description

Artsy and Artnet are hiring a Senior Account Executive to grow and manage a portfolio of gallery partners across our full product suite. Business fluency in French is highly desirable, with German or Spanish language skills considered a plus. You'll manage a book of 150+ galleries and report to your regional Sales Lead. You'll own retention and growth for your portfolio, renewing subscriptions, identifying expansion opportunities, and ensuring partners see meaningful value from the products they purchase. You'll sell across Artsy gallery subscriptions, the Artnet Gallery Network, advertising, the Artnet Price Database, and new products and initiatives as they launch. This is a senior, commercially driven role that requires strong ownership, sound judgment, and operational excellence. You'll be expected to independently manage your revenue targets, navigate complex negotiations, and proactively identify opportunities to offset revenue risk through growth elsewhere in your portfolio. Success requires balancing high-volume account management and administrative responsibilities with thoughtful, personalised customer engagement. You'll use Salesforce, Looker, AI, and automation tools to streamline workflows, maintain exceptional data hygiene, and create more capacity for meaningful, human-focused client relationships. Beyond delivering your own results, you'll contribute to a collaborative, ego-free team culture by sharing your expertise, successes, and learnings to help those around you succeed. ### **What You'll Do** - **Own retention and revenue growth** for a portfolio of 150+ gallery partners, independently managing renewals, upsells, and expansion opportunities to achieve quarterly targets. - Sell bundles and multi-product solutions across Artsy and Artnet, including new products and initiatives as they launch. - Build a deep understanding of each gallery's business, using consultative discovery to recommend solutions aligned with their needs, goals, and financial circumstances. - **Lead complex commercial negotiations**, confidently handling pricing objections, payment challenges, and renewal discussions while balancing customer relationships with revenue retention goals. - Proactively manage revenue risk, identifying opportunities to offset downgrades, churn, or other negative revenue changes through growth elsewhere in your portfolio. - Strategically segment and prioritise accounts based on revenue potential, customer needs, and growth opportunities, ensuring your time and attention are invested effectively. - Manage a high volume of customer requests, administrative tasks, and client deliverables, including advertising placements and other product commitments, with exceptional organisation and attention to detail. - Maintain accurate and up-to-date account records, pipeline activity, and revenue forecasts in Salesforce, ensuring consistently high standards of data hygiene. - Leverage Looker, AI, and automation tools to identify opportunities, improve efficiency, streamline repetitive tasks, and create more time for personalised, high-value customer interactions. - Plan several quarters ahead, anticipating renewal challenges, identifying risks early, and proactively developing strategies to protect and grow your book of business. - Build strong cross-functional relationships to ensure seamless delivery of products and services and an excellent partner experience. - Actively support your peers by sharing best practices, successful strategies, and lessons learned, contributing to a collaborative and high-performing team. ### **Who You Are** *We welcome you to apply even if you don't check every box below.* - 5+ years of experience in B2B account management or sales, with a demonstrated track record of achieving retention, renewal, and expansion targets. - A commercially minded account owner who takes full accountability for their portfolio, proactively addressing revenue challenges and identifying growth opportunities without needing direction. - **A confident, consultative negotiator** who can navigate financial objections, distinguish genuine customer challenges from negotiation tactics, and find commercially sound solutions that protect revenue while maintaining strong client relationships. - Highly organised and detail-oriented, with the ability to manage a large portfolio, competing priorities, high-volume administrative responsibilities, and time-sensitive client deliverables. - Experienced in Salesforce or a comparable CRM, with a commitment to maintaining accurate customer records, reliable forecasting, and excellent data hygiene. - **Proficient in using AI and automation tools** to increase productivity and streamline workflows, while recognising that technology should enhance, not replace, authentic and personalised customer engagement. - Experienced in selling multiple products or solutions to existing customers, with the ability to identify opportunities for cross-selling, bundling, and account expansion. - Strategic and data-driven, with the ability to assess account potential, prioritise opportunities, and allocate time and resources effectively. - Comfortable engaging with senior, discerning clients, confidently advising them, challenging assumptions when appropriate, and building trusted, long-term relationships. - A collaborative, ego-free team player who actively shares knowledge, celebrates collective success, and contributes to the development of peers. - Based in London, with the ability to work from the office at least three days per week. **Nice to Have** - Experience in the art market or another relationship-driven industry. - Experience selling SaaS subscriptions, advertising, data products, or other multi-product solutions. - Experience managing advertising placements, campaign deliverables, or other customer commitments requiring close operational coordination. ### **What We Offer** - Opportunity to reimagine the art industry while working with a talented, diverse, international team. - Competitive salary and equity - Flexible time off: our culture of trust and empowerment allows employees to take the time they need away from work while still excelling in their roles - We are a global hybrid team: most employees work from our NYC, London, or Berlin offices 2-3 days per week. (In-person expectations vary by role) - Comprehensive healthcare & benefit options, including: medical, dental, parental leave, short- and long-term disability, Employee Assistance Program featuring free mental health support, 401k, commuter benefits, flexible spending accounts (FSA), health savings accounts (HSA), financial wellness support & resources, and more - Professional development, including: mentoring, lunch & learns, regular training, 1:1 management, and an open feedback culture - Engaging opportunities and internal programming globally, to foster new relationships and build upon our collaborative community. Including: happy hours, holiday parties, global "All Hands" meetings, "Artsy Salon" (a yearly exhibition of our team's creativity), attendance to art world events, and more *The base salary range for this role is $68,000-90,000 annually. In addition, you will be eligible for the company’s commission plan.* *All compensation packages include meaningful Artsy equity and competitive health benefits. Please see our “What We Offer” above for more detail, or speak to our Talent Acquisition Team to learn more!* *Artsy is committed to equitable compensation practices, and your offer will depend on the relevant experience and skillset you bring to the team.* **Please note that we do not accept applications sent by email. You should submit your application directly through our careers website!** ## Artsy and Artnet Values Our values guide how we work, shape our decisions, and bring us together as one team. They keep us aligned and help drive us toward our mission: to expand the art market, support more artists, and bring more art into the world—helping us create a future where everyone is moved by art, every day. **Own the Outcome:** We need all of us to achieve our mission. We take individual responsibility for team results, and we push to get the job done. **Move Fast, Learn Fast:** We are building and reinventing every day, iterating quickly on multiple ideas to find what drives impact. We believe learning happens by doing and seeing what works. **Be Direct, Be Kind:** We trust our colleagues and treat them with respect. Solving hard problems requires having hard conversations, and we support one another by being candid and kind. **Build for the Customer:** We believe the art market has to evolve in order to flourish. We have a unique role to play in that growth, so we work hard to deeply understand the industry and build tools that solve real user needs. **Embrace Change:** Achieving our mission in a dynamic tech environment demands constant change. We lean in to opportunity, face ambiguity bravely, and model to others and the industry a state of constant innovation and evolution. **Artsy is an equal opportunity employer. We value a diverse workforce and an inclusive culture. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.**