Senior Account Executive - Outsourced Services

Job description

OUR MISSION Ampliwork exists to transform how work gets done — for us, and for our customers. We are in an exciting Agentic age, where the next generation of enterprise performance will be built through Human + AI collaboration: combining the judgement, expertise, creativity, and trust of people with the speed, scale, and precision of AI agents (AI-colleagues). Our mission is to help organisations — our current and future customers — move beyond incremental improvement and unlock a step-change in productivity, capability, and customer value. We design, deploy, and manage production-grade AI agents that take on real work inside complex enterprise environments, freeing people from repetitive, manual, and fragmented processes so they can focus on higher-value thinking, decision-making, relationships, and growth. We are building Ampliwork for teams who want to be at the forefront of this shift: people who are bold enough to reimagine work, curious enough to understand the problems that matter, accountable enough to deliver in production, and caring enough to create meaningful outcomes for customers and colleagues. Our ambition is simple: to help every customer unlock 10x value from their people, processes, and technology, and to build the trusted AI workforce platform that makes that future possible. THE MISSION FOR THIS ROLE Enterprises spend hundreds of billions of dollars per year on outsourced services — F&A, ITO, HR ops, customer support, procurement, KPO. AI agents change the unit economics of every one of those contracts. Your mandate is to walk into corporate buyers of outsourced services, speak their language, and show them how Ampliwork's agents either complement, augment, or replace traditional managed-services arrangements. This is not a technology-pushing role — it is a value-engineering role. You will help CFOs and COOs reshape their services portfolio, partner with us on the commercial structures (managed-agent contracts, outcome-based pricing, hybrid services-plus-agents constructs), and help define how Ampliwork shows up against incumbent BPO and consulting providers. WHAT YOU WILL DO Own enterprise sales cycles where the buyer is actively comparing outsourcing to AI-driven automation. Co-sell with our global consulting partners on joint pursuits that combine advisory, implementation, and our agent platform. Translate outsourcing ROI models (FTEs, GBS unit costs, labor-arbitrage assumptions) into AI agent business cases that finance can defend. Partner with Pre-Sales and Product to scope agent deployments that displace, augment, or wrap around existing BPO contracts. Build relationships with VMO, procurement, and shared-services leaders — including navigating Beeline-style vendor compliance regimes. Help shape commercial constructs (managed-agent contracts, outcome-based pricing, hybrid models) alongside the CEO and Operations. Represent Ampliwork at NASSCOM, SSON Shared Services & Outsourcing Week, IAOP, HFS Horizons, and similar industry forums. YEAR-ONE OUTCOMES Outsourced services deals are larger and slower than typical SaaS cycles, so Year-1 success is measured on both pipeline build and a small number of strategic wins. The indicative targets below describe what good looks like in the first 12 months — they set expectations and separate the strongest applicants. Final numbers will be agreed with the CEO at offer stage. Qualified pipeline build: $15M–$25M USD of qualified TCV pipeline, sourced through outbound, executive networking, and partner co-sell. Lighthouse wins: 1–3 closed-won strategic deals in Year 1, with multi-year TCV in the $2M–$5M+ range each. Partner co-sell: active joint pursuits with at least two tier-one global consulting partners by end of Year 1. Commercial innovation: help shape and close at least one new commercial construct — a managed-agent contract, outcome-based pricing model, or hybrid services-plus-agents construct. Market presence: credible Ampliwork presence at a minimum of two priority industry forums (HFS Horizons, SSON, IAOP, NASSCOM). Forecast discipline: clean stage-gated forecasting and qualification (MEDDIC/MEDDPICC) across all opportunities above $500K TCV. WHO YOU ARE 5–10 years selling outsourcing or managed-services contracts at a tier-one services firm — Accenture, Deloitte, Wipro, Infosys, TCS, Cognizant, Capgemini, Genpact, IBM Consulting, EY, KPMG, or comparable. Track record of closing multi-year, multi-million dollar outsourcing deals across at least one of: FAO, HRO, ITO, customer ops, or procurement BPO. Strong grasp of how enterprises evaluate outsourcing vs in-house vs technology-driven alternatives, including pricing levers, transition models, and SLA structures. Comfortable navigating procurement, vendor management offices, MSAs, SOWs, and vendor compliance frameworks like Beeline. Technical curiosity to position AI agents credibly against labor-arbitrage models — you do not need to write code, but you must be able to talk shop with a technical buyer. Sales discipline for complex, multi-stakeholder deal-shaping, with executive-level (CFO, COO, CIO) selling experience. Energy and curiosity — open-minded, hungry, and genuinely fascinated by how AI agents are about to reshape the entire services industry you came from. Based in Boston, New York, or another top Northeast US city; willing to travel ~30% to customers, partners, and industry events. OUR BEHAVIOURS We hire for behaviours as much as experience. These four behaviours define how we show up at Ampliwork — for our customers, our colleagues, and our work. We expect every Ampliworker to bring them to life every day. Be Bold Being bold means leading from the front, challenging assumptions, and having the confidence to push for better ways of working. We are building an AI and digital-first business, so we expect our people to embrace change, experiment with new tools, and actively look for ways to make work more efficient, effective, and impactful. Being bold is not about being reckless; it is about being proactive, bringing ideas forward, making decisions with pace, and helping our customers see what is possible when technology is applied with purpose. Be Curious Curiosity is central to how we understand our customers, their challenges, and the opportunities we can unlock for them. We want our people to ask thoughtful questions, listen deeply, and seek to understand the real problems behind the brief. Being curious means exploring how AI, automation, and digital ways of working can improve outcomes, not just deliver outputs. It also means staying open to learning, testing new approaches, and continuously improving how we support our customers and each other. Own It Owning it means taking responsibility for outcomes, not just tasks. At Ampliwork, we do not pass blame or wait for someone else to solve a problem. We expect our people to be proactive, accountable, and solutions-focused, especially when things are difficult or unclear. Ownership means following through, communicating clearly, learning from mistakes, and doing what is needed to deliver for the customer, the team, and the business. Care Care is about how we treat our customers, our work, and each other. We care enough to understand our customers' goals, support them through change, and deliver work that genuinely helps them succeed. We care about our colleagues by sharing knowledge, offering support, and working as one team rather than as individuals. At Ampliwork, success is collective: we look out for one another, take pride in the quality of what we do, and create an environment where people feel trusted, supported, and motivated to do their best work. THE SPLIT WE ARE HIRING FOR This role is roughly 60% sales and 40% technical. We need someone who has personally carried a quota selling outsourcing — not a delivery lead, not an account farmer — but who is also fluent enough in technology to credibly compete against the BPO motion they came from. WHY JOIN AMPLIWORK A category-defining product at the intersection of AI agents and enterprise workflows — not a wrapper, not a chatbot. Direct access to the founder, the product team, and named enterprise logos from day one. A high-trust, low-bureaucracy operating model — you will own your number, your pipeline, and your playbook. Tier-one global consulting and advisory partnerships that materially accelerate your pipeline. Equity in a high-growth company building one of the most consequential platforms of this decade. COMPENSATION AND BENEFITS Base salary up to $170,000 USD, commensurate with experience. Uncapped variable compensation with accelerators above quota. Meaningful equity grant in Ampliforce Inc. Comprehensive medical, dental, and vision coverage. 401(k) plan, generous PTO, and remote-flexible work within the Northeast US. About Ampliwork, Inc Ampliwork builds Enterprise-Grade AI Agents that amplify Human Potential™ to drive business productivity and growth since 2017. Ampliwork’s AI Agents streamline complex multi-step workflows in highly regulated industries such as Financial Services. Ampliwork is an enterprise AI agent platform headquartered in Boston, with operations across the US, Canada, and the UK. We design, deploy, and manage production-grade AI agents that take real work off the desks of finance, tax, operations, and shared-services teams at large corporations. We work alongside global consulting and advisory partners and serve enterprise customers across multiple sectors. We are now scaling our go-to-market team to take our agent platform deeper into two priority verticals: corporate tax operations and outsourced services.