Senior Account Manager

Job description

- Who we’re looking for: An experienced Senior Account Manager with strong commercial awareness and a proven ability to partner with customers to grow accounts 🚀 - The challenge: To drive revenue, upsell products and provide key support to our key clients 🌟 - Where you’ll work: We operate a hybrid policy with 2 days per week in the office. This can be either all in Hove or split between our Hove and London offices once per week 🏢 The Tillo Difference https://www.tillo.io/the-tillo-difference We're in the business of rewards and incentives, so we know a thing or two about the importance of giving back. We can't grow as a business without growing as individuals, so we are committed to providing a workplace where passionate, driven individuals can thrive. We value collaboration, trust, positivity, and a willingness to learn - only by working as a team will we reach our goals. We’re the market leader in the UK and are active in a number of other markets including USA, Europe, Australia and India. 🌎 JOB SUMMARY We’re looking for a commercially minded and relationship-driven Senior Account Manager to play a key role in growing and retaining our existing customer base. This is a high-impact position where you’ll own strategic accounts, drive revenue expansion, and help shape long-term partnerships with some of the world’s leading brands. You’ll sit at the intersection of commercial, product, and technical teams—translating customer needs into actionable opportunities while ensuring a seamless client experience. WHAT YOU’LL BE RESPONSIBLE FOR - Own and grow a portfolio of key accounts, with clear targets for retention, expansion, and revenue growth - Develop and execute strategic account plans aligned to customer goals and business priorities - Identify and close upsell and cross-sell opportunities, building a strong pipeline within existing accounts - Build trusted relationships with senior stakeholders, becoming a go-to advisor for your customers - Lead renewals and commercial negotiations, ensuring long-term value for both the client and the business - Partner closely with technical and product teams to support API onboarding, integrations, and ongoing optimisation - Act as the voice of the customer internally, providing insights that influence product development and strategy - Maintain high operational standards, using CRM and internal systems to track performance and opportunities WHAT WE’RE LOOKING FOR - Proven experience in B2B Account Management, ideally within the gift card and rewards industry or SaaS, payments, fintech, or a related space - A strong track record of growing key accounts and exceeding revenue targets - Confident in commercial conversations and negotiations, with the ability to influence senior stakeholders - Excellent communication and presentation skills, both virtual and in-person - Comfortable working with technical products and translating complex concepts into clear value for customers - Data-driven mindset with the ability to analyse performance and identify growth opportunities - Highly organised, proactive, and able to manage multiple priorities in a fast-paced environment What success looks like - High customer retention rates across your portfolio - Consistent revenue growth from existing accounts - Strong, long-term client relationships at senior levels - Clear, actionable account plans and pipeline visibility BENEFITS We offer all our employees trust and empower our team to work with flexibility and autonomy. We’re a close-knit team and love working collaboratively, with our hybrid model, our team can come together at our fantastic office in Hove, but also focus in their own space. The Tillo team are a motivated bunch and we all work hard to push Tillo forwards, always innovating. We completely understand the importance of work/life balance and offer a supportive and collaborative working environment with the following benefits: - Enhanced annual leave of 26 days per annum (plus an additional day for your birthday 🎂) - Private Medical care through Bupa - Employee Incentive Scheme - Access to Tillo’s Storefront with discounts & gift card vouchers - Hybrid Working - Top spec equipment including laptop, mouse, keyboard, monitor - Anniversary gifts - Monthly breakfasts, drinks, snacks and events - Team Learning & Development budget ABOUT TILLO Tillo makes gift cards, rewards, and incentives simple, efficient, and profitable. Operating in over 37 markets and 25 currencies, Tillo processes billions in gift card transactions through a single, plug-and-go API, powering rewards and incentives for the world’s leading businesses. Backed by Tenzing, Tillo is setting the global standard for digital gift card infrastructure. Diversity, Equity, and Inclusion Statement We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We welcome applications from individuals of all backgrounds, regardless of age, disability, gender identity, marital status, race, ethnicity, religion or belief, sex, or sexual orientation. If you require any reasonable adjustments during the recruitment process, please let us know, and we will be happy to accommodate your needs.