Senior Account Manager

Job description

WHO WE ARE 🏔Product: TLDR exists to increase tech's signal-to-noise ratio. Where we're going: to be tech's intellectual Schelling point - where the future starts its day. Today that means the largest network of tech newsletters in the world, with over 8M subscribers covering startups, software engineering, AI, cybersecurity, product, and more. What makes it work is who writes it. Every issue comes from people building in tech, not reporters covering it. Our writers keep their day jobs: two engineers at Coinbase write TLDR Crypto https://tldr.tech/crypto, engineers at DeepMind and Meta write TLDR Dev https://tldr.tech/dev, researchers at Anthropic and Adobe write TLDR AI https://tldr.tech/ai, and robotics and datacenter strategy leads at OpenAI and Meta write TLDR Hardware https://tldr.tech/hardware. If it matters in tech, it's in TLDR. That's what makes TLDR the best place to find what you need to learn. 💪Team: Our 29-person full-time team includes alumni of TikTok, Reddit, Amazon, Business Insider, Asana, Morning Brew, and Pinterest. We've stayed intentionally small, which means every person here owns a function rather than a slice of one. 📈Traction: We're bootstrapped, profitable, and on track for $35M in revenue this year - after hitting $9M in 2024 and $20M in 2025. The advertisers who fund it want tech's decision-makers: AWS, Google Cloud, Anthropic, Slack, Notion, and GitHub. ABOUT THE ROLE We’re looking for a strategic, revenue-minded Account Manager who can own post-sale client relationships across a book of 70+ active accounts. You’ll ensure flawless campaign delivery, deepen client partnerships, and identify new opportunities for growth. This role is a mix of relationship management, strategic consulting, and data-driven performance analysis. In this role, you will: - Own post-sale client relationships, ensuring satisfaction, retention, and growth. - Lead client onboarding, campaign management, and delivery in collaboration with Ad Ops. - Proactively identify renewal and upsell opportunities across your account base. - Analyze campaign performance, communicate insights, and deliver actionable recommendations. - Partner closely with Sales, Ops, and Ad Ops to streamline handoffs and improve execution. - Maintain accurate forecasting, pipeline, and account health data in HubSpot. - Prioritize your book of business by potential, ensuring the right level of service across accounts. - Surface process improvements and client insights to help shape TLDR’s product and sales strategy. WHAT SUCCESS LOOKS LIKE - 90%+ renewal rate across managed accounts. - 120%+ net revenue retention (NRR) within 12 months. - Consistent 10–20% quarterly upsell growth. - 98%+ on-time, error-free campaign delivery. - Clear, trusted forecasting and account reporting cadence. - Strong collaboration with AEs and Ad Ops on key accounts. ABOUT YOU - 3+ years of Account Management or Client Success experience in digital media, advertising, or newsletters. - Proven track record of owning renewals, upsells, and revenue targets. - Strong understanding of campaign metrics, reporting, and optimization. - Proficient in CRM tools (HubSpot or equivalent) and revenue forecasting. - Exceptional communication and relationship management skills. - Comfortable managing a large, diverse book of business. - Collaborative, organized, and confident working autonomously. - A+ Skills: - You’ve managed advertising or sponsorship campaigns end-to-end. - You balance empathy with commercial instincts — both client-first and performance-driven. - You thrive in high-growth, fast-moving environments with evolving processes. - You think like a partner, not a vendor — and can speak the language of tech and media. - You’re naturally curious, proactive, and driven to make things better. YOU’RE NOT A FIT IF YOU… - Haven’t worked in the media, advertising, or sponsorship space. - Need highly prescriptive direction or prefer narrowly defined responsibilities. - Don’t enjoy operating in ambiguity or startup environments. - Lack familiarity with the tech/startup ecosystem. WHY YOU'LL LOVE IT 🤑Compensation: $145-163K OTE (75/25 split between base and commission) + annual company performance bonus 🌎Location: We're 100% remote across the US and Canada. Work where you want - our bands are set to tier-1 city rates wherever you live. 🤝Team Events: Biannual team offsites. Most recently we’ve gone to New Orleans, San Diego and Park City! 🏝️Time to Recharge: Flexible PTO. Most of the team takes 2–3 weeks a year, plus holidays. 🏥Health Benefits: Comprehensive medical, dental and vision benefits with a 100% paid option 📈401(k) Plan: Empower 401(k) 🍼Paid Parental Leave 💻Home Office Stipend: Whatever makes you productive - standing desk, second monitor, chair, walking pad. 🔰Learning & Development Stipend: For anything that makes you better at your work, and for AI tools especially. Don't ration your tokens. 📥 If you're ready to make a tremendous impact at a bootstrapped and profitable startup, please apply. Please let us know if you need any accommodation during any part of the interview process. PRESS AND PUBLICATIONS - Inc story on how TLDR was founded https://www.inc.com/rob-verger/how-dan-ni-founded-tldr-the-definitive-silicon-valley-tech-newsletter/91231833?mvgt=TdQDqrchNT9O - Pricing and demographic information in TLDR’s latest media kit https://kit.tldr.tech