Senior Account Manager

Job description

V7 At V7, we’re building AI platforms that help humans do their best work, at incredible scale and speed. Our mission is to turn human knowledge into trustworthy AI, making complex tasks faster, smarter, and more accurate. We’re growing fast, backed by leading investors and AI pioneers (including the minds behind Transformers and Gemini). THE PRODUCT V7 Go is a platform for building and deploying custom AI agents, made for the document-heavy work finance and insurance teams handle every day. It takes multi-modal data and returns verifiable outputs with transparent logic, so accuracy and compliance come built in. It runs on the latest models too, including GPT, Claude and Gemini. Have a look at what we're building for finance https://www.youtube.com/watch?v=PIRJciI62Rc&t=2s and insurance https://www.youtube.com/watch?v=PSrH97RnHIw&t=5s. Most AI agents still behave like black boxes. They wander off-task, miss the context that matters, and make calls you can't check. Go Agents are different: predictable, transparent, and auditable at every step. - Build custom AI workflows https://www.v7labs.com/tables with controlled analysis at every stage. Every output comes with citations and a full audit trail, so the human in the loop can see exactly how it got there. - The Context Graph https://www.v7labs.com/context-graph makes all your data (across workflows, documents and integrations) queryable in one place, giving your agents the context to be properly useful. It's your institutional memory. THE TEAM YOU'LL BE JOINING AND IMPACT YOU'LL HAVE - You'll join a high-velocity sales and customer success org that has grown 5x in the last 12 months and is scaling fast - our customers consistently expand their usage, with 160%+ NRR within 12 months. - You'll work alongside a tight-knit account management team, taking responsibility for a real book of business from day one - accounts are handed to you because the team is oversubscribed, not to fill a quota. - You'll sit at the intersection of commercial and technical, acting as the bridge between customers and our Solutions Engineers - freeing SEs to focus on building, while you manage adoption and growth. - This is a foundational hire that will shape what the AM function looks like as we scale ARR - with a clear path to a leadership role for the right person. WHAT YOU'LL BE DOING FROM DAY ONE: - Own a book of business with a clear expansion target - you'll be expected to drive NRR of 140%+ by identifying new use cases, upselling into departments, and keeping customers deeply engaged with the platform. - Run onboarding and enablement with minimal support - you'll get customers live, train end users, and drive adoption across accounts without needing to lean on Solutions Engineers for every step. - Build and present AI agents to customers - demonstrating new workflows, pitching use cases, and showing stakeholders how to get more value from V7 in ways that make sense to their teams. - Partner with AEs and SEs to ensure a smooth post-sale handoff and flag expansion opportunities - you'll be a key voice in shaping how we serve and grow enterprise accounts. WHO YOU ARE - You're genuinely technical and commercial. You don't need to write production Python, but you can build an AI agent end to end, understand when to use different LLMs, and get hands-on with a platform quickly without much hand-holding. - You've managed customer relationships in a SaaS environment and you know the difference between keeping a customer happy and actually growing an account… You're motivated by expansion, not just retention. - You thrive in environments where the playbook doesn't exist yet or you've come from a startup or a fast-moving scaleup and you don't wait to be told what to do. - You're a strong communicator who can hold a room; whether you're onboarding a 30-person team, presenting a new agent workflow to a VP, or having a commercial negotiation, you show up with clarity and confidence. V7 champions equality and inclusion because diverse teams build better products. Don't check every box? Apply anyway — we value what makes you unique and will support you through the process, just let our Talent team know how they can help.