Senior Account Manager

Senior Account Manager

Team: Medical Practice
Location: UK London (hybrid)

Role

We are seeking experienced Senior Account Managers (SAMs) with agency environment experience and specific UK healthcare comms knowledge. They must be passionate about fostering both our team and client relationships to drive and support our growth. As a SAM, you will become a trusted advisor, leveraging your exceptional consultancy skills and strategic insight to provide top-tier counsel. You will have the autonomy to make key operational decisions and, with the support of our senior team, deliver healthcare communications programs that consistently exceed client expectations. If you are ready to take your career to the next level and be part of a forward-thinking, supportive environment, we invite you to apply and help us shape the future of healthcare communications.

Responsibilities

Your responsibilities include but are not limited to:
• Championing Client Interactions: Leading day-to-day client meetings and status calls, ensuring every interaction not only meets but also exceeds expectations.
• Proactive Client Solutions: Staying one step ahead by anticipating client needs and crafting proactive solutions that deliver outstanding results.
• Project Leadership: Taking charge of specific medical communication projects, ensuring compliance with all relevant industry regulations and standards.
• Strategic Guidance: Offering strategic insights and guidance to address high-level client inquiries, with the invaluable support of our senior team.
• Stakeholder Engagement: Building and nurturing relationships with key stakeholders, from industry thought leaders to essential third-party partners.
• Financial Management: Skillfully managing and reconciling client budgets, guaranteeing both timeliness and precision while overseeing critical financial tasks, such as forecasting and resource allocation.
• Business Development: Being alert for fresh business opportunities with both our valued existing clients and potential new partnerships.
• Team Development and Training: Energizing our team through interactive training sessions while providing mentorship to junior members, helping them flourish in their professional aspirations.

At AXON, we actively encourage the team to be involved in activities outside of their day-to-day work. Whether that is being involved in our social, Diversity & Inclusion, or CSR electives, attending networking events, or running training sessions on topics in which they have a personal interest. We have a keen focus on training and development and, as a rough guide, suggest employees aim to complete 37.5 hours of learning a year through online learning, classroom training, or attending external events; that’s 1 week a year dedicated to your development.

Candidate must have:
• Proven experience in agency account management, with an excellent record of keeping to or exceeding targets
• Strong financial management skills with experience of developing, managing, and reconciling budgets
• Strong organizational skills, including ability to efficiently prioritize, delegate, and balance wide-ranging and multiple tasks
• Ability to forward plan and adjust team resource
• Excellent attention to detail
• Good writing and presentation skills, and ability to adapt style to different audiences
• Excellent collaborative and teamwork skills
• Experienced in Microsoft Office
• Strong working knowledge of industry compliance and regulatory codes (both local and international)

Benefits

As well as the basic salary, great social events, and a culture of continual learning, our competitive benefits package includes but is not limited to:
• 5% employer pension contribution
• Private medical insurance (for you and your family)
• Critical Illness cover
• Income Protection cover
• Travel insurance (for you and your family)
• An annual “wellness” benefit following 3 months’ service
• Hybrid working options
• 25 days’ holiday (with the ability for it to rise to a maximum of 30 days alongside length of service) – in addition to bank holidays
• Life assurance service insurance at 4x your salary
• Paid sabbaticals after 5 years’ service