Senior Account Manager

Job description

At Jellyfish, we believe in the power of diverse perspectives and inclusive collaboration. We welcome individuals who excel in collaborative, varied teams and value the unique contributions that each person brings to the table. Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand. Job Description Reporting to an Account Director, the Senior Account Manager will lead relationships across large enterprise and complex accounts, bringing together Jellyfish’s paid media, analytics, measurement and broader digital capabilities to deliver meaningful client outcomes. You will act as a trusted advisor to clients, developing a strong understanding of their business objectives and translating these into clear account priorities, strategic recommendations and opportunities for growth. You will take ownership of the health and commercial performance of your accounts, including stakeholder management, renewals, account expansion, profitability and risk mitigation. This role suits someone who is self-starting, commercially minded and comfortable independently navigating complex client environments. You will also have a strong interest in developments across media, measurement, technology and AI, and how these can create practical value for clients. Your primary responsibilities include : - Serve as the day-to-day client lead for large Enterprise accounts, building trusted relationships with stakeholders at operational and senior levels - Develop a deep understanding of each client’s business, marketing priorities, organisational structure and commercial objectives - Own account plans covering growth, retention, stakeholder engagement and risk management - Identify and extract the client’s business challenges to share with Jellyfish teams and coordinate solutions, products or services to address their needs in a timely manner - Clearly articulate client business objectives and demonstrate how Jellyfish’s work delivers measurable impact - Lead contract renewals, scope development, commercial discussions and contractual requirements - Own monthly revenue forecasting, provisions, and pipeline visibility - Identify commercial, delivery and relationship risks early and lead appropriate action plans, with support from the Director - Implement and manage best-in-class client management practices, ensuring client playbooks, meeting notes, and financial reports are consistently updated - Partner with paid media and martech specialists to develop integrated solutions aligned with client objectives - Lead cross-functional teams with clear direction, accountability and follow-through - Collaborate with finance teams on invoicing and financial reporting - Maintain up-to-date knowledge of industry trends, ensuring Jellyfish remains a forward-thinking and innovative partner - Promote collaboration, shared success, and an innovative mindset within the team - Act as a role model within the organisation, demonstrating professionalism, accountability, and commitment to excellence Skills and Experience: - Enterprise Client Leadership: 5+ years of experience managing large, complex accounts and building trusted relationships with stakeholders at operational, senior and executive levels. - Effective Communication and Presentation: Delivers clear and actionable recommendations to clients and internal teams, adapting complex information for different audiences. - Paid Media Expertise: Strong understanding of paid media planning, activation, optimisation and measurement. Experience across Google Marketing Platform, including DV360, CM360 or SA360, is highly desirable. - Analytics and Measurement: Experience with digital analytics, attribution, measurement frameworks or media effectiveness, including Google Analytics 4, is highly desirable. - Strategic Thinking: Ability to anticipate client needs, proactively identify opportunities, and drive results. - Proactive Problem-Solving: Tackles challenges with a calm, solutions-oriented mindset, resolving conflicts and identifying opportunities to strengthen processes, improve outcomes, and enhance client relationships. - Ownership and Accountability: Self-starting and dependable, with the ability to independently progress priorities, manage challenging conversations and follow through on commitments. - Commitment to Excellence: Demonstrates exceptional attention to detail by producing high-quality work that consistently meets or exceeds expectations, setting a standard of excellence for the team, and ensuring positive client satisfaction scores. - Business & Commercial Acumen: Ability to align Jellyfish’s solutions with client business objectives and drive account growth. - CRM & Data Management: Maintains accurate client, pipeline, forecasting and commercial information in Salesforce or similar systems. - Client-Centric Mindset: Anticipates client needs and proactively provides solutions or recommendations - Inquisitive Synthesiser: Driven by a constant hunger to learn and adapt. Acquiring a new skill isn’t just personal growth but it’s a tool to build stronger bridges across the organisation. - Ownership and Accountability: Owns mistakes, identifies lessons learned, and implements improvements to avoid repeating errors - Problem-Solving: Identifies potential obstacles early; develops actionable solutions to mitigate risks - Commitment to Growth and Learning: Proactively seeks feedback from colleagues and clients to identify areas for improvement. Note: We emphasise skills, expertise and behavioural attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English. Additional Information Join Jellyfish and experience a workplace where we prioritise your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs. 💰 Reward: You'll be eligible to join our discretionary annual bonus scheme. 💫 Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours. 👪 Family Support: Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers. We also provide £1000 (or equivalent) towards courses for returning primary caregivers to support your transition back into work. Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to talentacquisition@jellyfish.com.