Senior Account Manager

Job description

**About Hevo** Hevo is a no-code Data Pipeline platform trusted by 1,000+ companies globally, including Postman, Shopify, Doordash and Gartner. Backed by $42M from Peak XV Partners and Chiratae Ventures, we power the data infrastructure of companies that move fast. We are consistently rated #1 on G2 in the ETL and Data Integration category (4.5+ rating) and are a Snowflake Premier Partner. Our product is in the market, loved by customers, and now entering its next growth phase. With 600+ US customers already on the platform and a product that has matured significantly over the last two years, this is the ground-floor moment. Before the team scales, before the brand becomes obvious. The upside is real and uncapped. **About the Role** As a **Senior Account Manager** at Hevo, you’ll own revenue expansion across existing customers in APAC, EMEA, and the Americas. Your focus will be on upsells, cross-sells, renewals, and long-term account growth. You’ll act as a trusted advisor - deeply understanding customer goals and maximising the value they derive from Hevo. ### Key Responsibilities - Drive upsell and cross-sell opportunities across existing accounts to increase ARR - Build and execute account expansion strategies aligned to customer business goals - Own renewals, retention, and churn risk mitigation - Develop strong relationships with key stakeholders and decision-makers - Conduct Quarterly Business Reviews (QBRs) to showcase ROI and uncover growth opportunities - Leverage customer data and usage insights to recommend relevant solutions - Collaborate with Sales, Product, and Marketing to refine expansion plays - Maintain accurate pipelines, forecasts, and account plans in CRM tools ### Requirements - 4+ years of experience in Account Management, Sales, or Customer Expansion roles - Proven track record of upselling, cross-selling, and driving account growth (Must Have) - Experience in B2B SaaS or technology-driven sales environments - Strong value-based selling, negotiation, and stakeholder management skills - Data-driven mindset with comfort in forecasting and reporting - Hands-on experience with CRMs like Salesforce or HubSpot - Excellent communication skills with the ability to influence at all levels