Senior Account Manager

Job description

**GR8_TECH builds B2B iGaming platforms for operators who play to lead.** We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions. With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos. **Our ambition drives us. Our people make it real.** If you’re a challenger in spirit and a champion in action — join us. ## Why this role exists: This role exists to protect, stabilize, and scale our high-value B2B platform partnerships. You’ll help us hit our long-term net revenue retention goals by turning complex iGaming client relationships into predictable, high-growth revenue streams while ensuring our product roadmap matches real market needs. ## What you’ll drive: ### Strategy & Business Growth - Own commercial growth plans and run regular business reviews to align on client goals, execute commercial renewals, and identify upsell/cross-sell opportunities. - Defend and negotiate complex commercial proposals—including discounts, SLA compensations, and renegotiations—balancing client satisfaction with company profitability. - Analyze client ROI using CRM and BI data tools to proactively uncover unmapped revenue opportunities and optimize product adoption. ### Client Advocacy & Discovery - Translate client business metrics and organizational structures into actionable product and operational feedback for internal GR8_TECH teams. - Ambassador the customer's goals internally, while remaining realistic about platform capabilities and highlighting churn or integration risks early. - Gather raw customer feedback through direct communication and structured satisfaction surveys to continuous platform development. ### Delivery & Operational Excellence - Drive smooth platform onboarding for newly signed accounts, guiding them through the initial configuration phase. - Unblock operational jams across Legal, Compliance, Finance, Product, and Support teams to keep the client experience frictionless. - Track, follow up, and systematically document all client requests and feature updates inside CRM, JIRA, and Confluence. ### Cross-Team Leadership & Expertise Transfer - Mentor and upskill internal team members, leading training sessions for new joiners and setting up peers for successful client-facing presentations. - Deliver crisp product upgrade presentations to clients, ensuring they understand our development roadmap and know how to use new functionalities. ## What makes you a GR8 fit: ### Must-Have - **3+ years of experience** **in iGaming** (either as an Account Manager or in a similar client-facing platform role). - Advanced commercial negotiation skills with a proven ability to build, explain, and defend financial proposals internally and externally. - English proficiency at B2 level or higher. - Deep structural understanding of the iGaming landscape, including operators' gaming sites, operational bottlenecks, and marketing challenges. - Solid technical literacy—understanding the software development life-cycle (SDLC) and release management enough to talk to developers and explain timelines to clients. - Deep familiarity with account planning (CRM/BI) and experience with project tools (JIRA, Confluence, Miro, Asana). - Resilience and empathy in communication. - A strong problem-solving mindset with the ability to handle unfamiliar tasks or systems. - Excellent time management skills and ability to prioritize effectively. ### Nice-to-Have - Experience training or mentoring junior Account Managers. - Advanced skills in Microsoft Office (Excel modeling, PowerPoint client pitches). - A strong network of existing operator contacts in the iGaming industry. ## **Why you’ll love working here:** **Benefits Cafeteria** — annual budget you allocate to: Sports • Medical • Mental health • Home office • Languages. **Work-life & support** - Paid maternity/paternity leave + monthly childcare allowance. - 20+ vacation days, unlimited sick leave, emergency time off. - Remote-first + tech support + coworking compensation. - Team events (online/offline/offsite). - Learning culture with internal courses + growth programs. ## **Our culture & core values:** GR8_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back. **FUELLED BY TRUST**: we’re open, honest, and have each other’s backs. **OWN YOUR GAME**: we take initiative and own what we do. **ACCELER8**: we move fast, focus smart, and keep it simple. **CHALLENGE ACCEPTED**: we grow through challenges and stay curious. **BULLETPROOF**: we’re resilient, ready, and always have a plan.