Senior Account Manager

Job description

### What you’ll do - Own the end-to-end relationship for a portfolio of clients, ensuring retention and strong stakeholder trust. - Manage renewals and support moderate growth opportunities within defined commercial frameworks. - Guide Project Managers to ensure smooth delivery and consistent quality across engagements. - Monitor account health, revenue performance, and provide forecasting inputs to senior leadership. - Identify and resolve risks early, acting as the main point of escalation for your accounts. - Translate customer goals into clear, structured creative programs. - Use performance data and insights to support QBRs and renewal conversations. - Maintain a strong understanding of Superside’s services to identify value-driving opportunities. - Partner with cross-functional teams to ensure alignment on delivery and account strategy. ### What you'll need to succeed - 5+ years of experience in account management or client services within creative, digital, or professional services environments. - Experience managing and retaining client accounts with ownership of renewals. - Ability to lead commercial conversations within defined pricing and deal structures. - Strong stakeholder management skills, with experience working with senior clients. - Ability to balance strategic thinking with day-to-day execution. - Experience working with cross-functional teams such as Project Managers and Producers. - Comfort using data to inform account decisions and forecasting. - Strong communication skills in English, with the ability to connect delivery to business outcomes.