Senior Account Manager

Job description

Location: Wuhan, China Responsibilities: As key account manager to build winning strategy for key accounts Able to integrate the industrial perspective through key accounts and set up winning strategy for markets accordingly Account management: includes account development plan, business strategy, key DIN/DWIN goal, critical issue escalation and close-loop tactical execution. Initiate customer product road, set up executive appointment, manage forecast and backlog related business planning. Account maintenance: require updates at least once a quarter to update customer’s roadmap, org-chart, contacts, challenges, revenue projection and competitor’s progress. Manage communication: Communicate customer expectation and requirement crystal clear back to internal marketing and engineering team. Collecting feedback from internal stakeholders and sending proper approval back to set accurate customer expectation. Team alignment: Provide weekly comprehensive customer status report and set up weekly call to close-loop every open issue. Helping the organization to innovate and to develop new business models based on customer needs and requirements. Project management: Work as a driver, deal critical issue escalation and close-loop tactical execution. Identify impacts, critical path and challenges, could take full use of resources and lead to win. Business operation: Working closely with operations to ensure quality and profitability in delivery by securing contract fulfillment, including the delivery of services, is the sponsor of customer projects. Customer relationship setup: Building relationships with working level and senior customer executives to achieve "trusted partner" status and address the entire business needs of the customers. Qualifications: Over 8 years working experience in semiconductor products promotion, experience of signal integrity products preferred Over 5 years working experience for key accounts like Accelink, HG, Coherent and Credo preferred Good vertical working experience are preferred, like to have good relationship with end customers Alibaba, Byte Dance, Tencent and others Strong learning ability to learn new technology and products In-depth technical and application knowledge in optical module industry especially for Datacom & Telecommunication applications Proven sales performance, ability to achieve DIN and DWIN in competitive market and considerable business operation experience Excellent logical thinking and comprehension skills Willing to take challenging assignments and capable of ability to work well under pressure Strong focus on achieving results and operational excellence with good strategic thinking and team work Positive, optimistic and responsive Good communication, presentation and coordination skills Fluent in Mandarin & English verbal and written communication