Senior Account Manager

Job description

The Mill Adventure is a scale-up with the ultimate mission of building awesome products that will change the way the iGaming industry operates. We started our journey in 2019, with the vision of building a technology driven organisation and creating a team consisting of the best of the best specialists in their respective fields. Today, we provide a complete gaming platform, including licences and operations, for rapid deployment and success in iGaming. Our team of 110+ technology and iGaming experts is guided by passion for invention, operational excellence and commitment to improve the inefficient. We trust and value our team and we strive to accommodate the right working conditions for each individual, in remote, office based or mixed models. We see the strength in being different and embrace the cultural diversity existing in our group. As our B2B platform continues to scale, we are looking for a Senior Account Manager to bring predictability and visibility to our clients, whilst also providing clarity and information to our internal teams (clear requirements, managing expectations). The selected individual should be a people person, someone who can nurture the relationship with our partners, understand their needs and share updates in the best way possible. Tasks Own the relationship between the company and the partners Provide Project Managers, Product Managers and Technical teams with customer feedback and requests through relevant channels Coordinate projects and activities for partners, within the company Coordinate and communicate roadmaps, roll-out of system integrations, product features, promotional tools and back-end and front-end releases to partners Educate new and existing partners on systems, tools and features available Track and report account status for relevant KPIs Proactively follow up on partners projections and results Coach and challenge partners, always being a step ahead and looking for improvement areas Manage, maintain and inform of news, game release schedules, accesses, promotions and marketing materials to partners via appropriate channels Contribute to business discussions in and outside of the Account Management team on day-to-day operations and long term strategy Requirements Relevant iGaming experience as an Account Manager, ideally with a Platform Provider Strong Account Management and people management skills Strong working independently and as part of a team, diplomatic and motivational skills Commercial awareness and understanding of how operators use platform capabilities to drive performance Experience working cross-functionally with Commercial, Product and Technical teams Excellent communications (written, verbal and presentation) and interpersonal skills Benefits The opportunity to work with and learn form a highly skilled, talented team A great company culture, where accountability is innate, transparency is key and competency is virtue Being part of a small, tight knit, caring community Work equipment of your choice Private health insurance Learning budget Fitness benefit Parking/transport or co-working allowance Company wide and team based get togethers