Senior Account Manager – Advanced Synthesis

Job description

Senior Account Manager – Advanced Synthesis Location: This role is fully remote, offering flexibility to work from any location with reliable internet access. What you will get: The full-time base annual salary for this position is expected to range between $145,800 to $170,100. In addition, below you will find a comprehensive summary of the benefits package we offer: Performance-related bonus. Medical, dental and vision insurance. 401(k) matching plan. Life insurance, as well as short-term and long-term disability insurance. Employee assistance programs. Paid time off (PTO). Compensation for this role will be determined by the candidate’s qualifications, skills, experience, and relevant knowledge. What will you do: We are seeking a Senior Account Manager – Advanced Synthesis to manage and grow a portfolio of existing customer relationships within Lonza's Advanced Synthesis business. This role serves as a key commercial partner for pharmaceutical and biotechnology customers, customer satisfaction, project execution, commercial activities and account growth with assigned customers. The successful candidate will work closely with cross-functional teams to deliver value to customers while supporting Lonza business objectives. Manage a portfolio of strategic customer accounts, driving customer satisfaction, revenue growth, and long-term business relationships Develop and maintain strong relationships with customer stakeholders while serving as the primary commercial point of contact for assigned accounts Identify and pursue opportunities to expand business within existing accounts by aligning customer needs with Lonza's Advanced Synthesis capabilities Lead commercial discussions related to proposals, pricing, contracts, and business opportunities in collaboration with internal stakeholders Develop, maintain and execute account plans, ensuring alignment with customer objectives, commercial priorities, and agreed growth strategies Partner with Project Management, Operations, Technical Teams, and Business Development to support successful project execution and customer communications Represent the voice of the customer internally, facilitating issue resolution, managing escalations, and ensuring commitments are fulfilled Maintain accurate account plans, opportunities, forecasts, and customer information within Salesforce and other business systems What we are looking for: Bachelor’s degree in chemistry, Chemical Engineering, Life Sciences, Business, or a related field; advanced degree preferred Minimum of 5 years of experience in the pharmaceutical, biotechnology, CDMO, or specialty chemical industry, including commercial, account management, business development, or customer-facing responsibilities Experience supporting small molecule drug substance, amorphous solid dispersions, bioconjugation or contract development and manufacturing (CDMO) services Demonstrated success managing customer relationships, growing accounts, and supporting complex commercial opportunities Experience with proposal development, pricing strategies, contract negotiations, and commercial deal structures Strong understanding of pharmaceutical development, manufacturing, and commercialization processes Excellent communication, negotiation, presentation, and stakeholder management skills, with the ability to engage customers and internal teams effectively Experience working in a cross-functional environment and managing multiple priorities while maintaining a strong customer focus Proficiency with Salesforce CRM and Microsoft Office applications Willingness and ability to travel up to 40% to customer sites, industry events, and Lonza locations About Lonza At Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion and Integrity reflect who we are and how we work together. Everyone’s ideas, big or small, have the potential to improve millions of lives, and that’s the kind of work we want you to be part of. Innovation thrives when people from all backgrounds bring their unique perspectives to the table. At Lonza, we offer equal employment opportunities to all qualified applicants regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other characteristic protected by law. If you’re ready to help turn our customers’ breakthrough ideas into viable therapies, we look forward to welcoming you on board. Ready to shape the future of life sciences? Apply now .