Senior Account Manager- Attachments

Join Komatsu and Be Part of Something Big! Job Overview Drive sales growth and ensure the quality, safety, and reliability of Ground Engagement Tools (GET) and attachments. This role combines direct sales, dealer management, technical program oversight, and sales support to maximize customer satisfaction and business performance. Key Job Responsibilities Sales & Dealer Management Increase sales volume for construction, mining, and attachments product lines through existing and new Komatsu dealers and customers. Develop and execute sales strategies, including weekly itineraries and call reports. Identify and capitalize on all sales opportunities, including end-user visits, new projects, and product conversions. Set sales targets for dealer partners, drive growth by performing trainings, and establishing joint working plans. Motivate, train, and support dealer personnel on product applications, policies, pricing, and value-added services. Attend and participate in sales meetings, conventions, trade shows, and dealer training. Collect and report competitive intelligence on products, pricing, and market dynamics. Prepare quotes as necessary, assist with order processing, and coordinate with Hensley customer service team to resolve customer issues. Monitor and report on sales pipeline, customer inquiries, and order status. Liaise with Hensley customer support to ensure timely delivery and installation of products. Program & Product Management Collaborate with Hensley engineering teams to identify and implement improvements to attachments and GET systems. Track installation performance statistics and conduct root cause analysis for product issues. Lead product support initiatives, including coordination with Service Engineer to perform warranty and reliability analysis, and drive improvement initiatives. Facilitate cross-functional teams for product problem resolution and reliability enhancement. Aid Hensley in new product development and testing, including communicating field feedback and facilitating trials. Accompany dealer representatives by conducting periodic inspections at key customer sites, document findings, and provide recommendations for improvement. Advise customers on best practices to maximize component life and product performance. Customer Engagement & Support Serve as the primary point of contact for customer feedback, technical support, and warranty claims. Provide on-site training to customers and dealers on installation, maintenance, and troubleshooting. Prepare and deliver monthly reports and presentations on product performance, corrective actions, and improvements. Support Sales Manager with forecasting and business planning. Ensure continuity of support for GET products across the region. Qualifications/Requirements Bachelor’s degree in Business, Engineering, Communication, or related field. 5+ years of sales experience, preferably in mining and construction markets. 5+ years of experience with GET products preferred. Strong technical acumen, including the ability to conduct inspections and analyze data. Excellent interpersonal, written, and verbal communication skills. Proficiency in Microsoft Office (Word, Excel, PowerPoint). Strong organizational, time management, and problem-solving skills. Ability to manage multiple projects and priorities simultaneously. Experience in training, coaching, and developing team members. Willingness to travel (estimated 50%), occasionally to company headquarters. Ability to perform moderate physical tasks (lifting, climbing, kneeling, etc.). Valid driver’s license and ability to pass pre-employment screenings. Commitment to company safety and environmental policies. Additional Information Hiring Range At Komatsu, your base pay is one part of your total compensation package. This role pays $NA. The actual offer will consider a wide range of factors, including experience and location. Company Benefits Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment. Health benefits: Medical, dental, vision, HSA, wellness programs, etc. 401k and/or employee savings programs Employee time off (vacation and designated holidays) Employee and family assistance programs Disability benefits Life insurance Employee learning and development programs Diversity & Inclusion Commitment At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together. Company Information Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company’s founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at . EEO Statement Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.