Senior Account Manager (AU)

Job description

Senior Account Manager, are you there? Hey there! We're looking for a Senior Account Manager to join RunRemote , a global staffing agency focused on pairing the top talent from the Philippines, South Africa, and LATAM with the world's best companies. If you love building relationships, creating exceptional client experiences, and ensuring every placement is a long-term success, keep reading! 🌎 100% Remote 💵 Salary in AU$2,000 Base pay + Uncapped Commissions 📍Philippines - Reporting Hours: 7:00 AM – 4:00 PM (Philippine Time) 🕒 Full Time About RunRemote Our mission is to connect the world's best companies with exceptional remote talent. We partner with startups and scale-ups across the US, Australia, the UK, Canada, and Europe, helping them build world-class remote teams. At RunRemote, recruitment doesn't stop when a candidate signs an offer. We believe long-term partnerships are built through exceptional customer experience, proactive communication, and genuine care for both our clients and candidates. As our Senior Account Manager, you'll become the trusted partner for our clients after they've made a hire, ensuring a seamless onboarding experience, maintaining strong relationships, solving challenges before they become problems, and helping our clients continue to grow with RunRemote. This is a highly relationship-focused role that combines customer success, account management, operations, and problem-solving. You'll work closely with founders, hiring managers, and remote professionals to ensure every placement becomes a long-term success. In your day-to-day, you will: Own the end-to-end client experience, ensuring every client receives outstanding service from onboarding onwards. Act as the primary point of contact for clients, candidates, and internal stakeholders. Build strong long-term relationships with clients through regular check-ins and proactive communication. Monitor contractor engagement and overall client satisfaction throughout the client lifecycle. Identify potential issues early and work collaboratively with clients and candidates to resolve challenges before they escalate. Manage replacements and ongoing account support. Collaborate closely with Recruitment and Leadership to deliver a seamless client experience. Manage the recruitment team and ensure the delivery of quality shortlist within timelines. Develop and continuously improve customer success processes, documentation, and best practices. Leverage AI tools and automation to improve workflows, customer communication, and operational efficiency. Support the continuous improvement of RunRemote's customer journey by identifying trends, gathering client feedback, and recommending process enhancements. Skills you have: 5+ years of experience in Customer Success, Account Management, Client Services, and Recruitment. Proven experience managing long-term client relationships. Excellent communication skills with the ability to build trust quickly. Strong problem-solving skills and the confidence to manage sensitive conversations professionally. Experience managing multiple client accounts simultaneously. Highly organised with exceptional attention to detail. Comfortable working independently with minimal supervision. Ability to prioritise tasks while maintaining a high level of responsiveness. Ability to handle difficult conversations with clients and push back when needed. Strong written and verbal English communication skills. Experience with the following tools is highly regarded: HubSpot TeamTailor Google Workspace Slack Notion Asana, ClickUp, or similar project management platforms AI tools such as ChatGPT, Claude, etc. Skills that will make you stand out: Experience working in a recruitment, staffing, outsourcing, or global employment agency. Experience supporting startups, founders, or high-growth businesses. Experience managing international clients across Australia, the UK, Europe, or North America. Experience improving customer journeys or implementing customer success processes. Knowledge of remote workforce management or global employment. Experience leveraging AI and automation to improve customer success operations. Strong commercial awareness with the ability to identify opportunities for account growth. You'll be entitled to: Great opportunities for career growth Opportunity to work in an amazing environment