Senior Account Manager - BFSI

Job description

The Senior Account Manager – BFSI will manage strategic client relationships within the banking, financial services and insurance sector, drive business growth through upsell/cross-sell opportunities and ensure high levels of customer satisfaction and retention. The role will require a strong understanding of BFSI client challenges, IT/digital solutions (cloud, security, outsourcing), and the ability to operate at senior stakeholder levels. DUTIES & RESPONSIBILITIES Serve as main point of contact for designated BFSI accounts: build, maintain and deepen strong relationships with C-level and senior stakeholders in banks, insurance companies, fin-techs and other financial institutions. Develop and execute account plans aligned with annual targets, client goals and CNS’s solution portfolio. Identify and drive new business opportunities (upselling, cross-selling) within existing accounts and pursue new accounts in the BFSI vertical. Manage full sales lifecycle: from opportunity identification, solution design (in partnership with pre-sales/solution architects), proposal, negotiation to contract closure. Collaborate with pre-sales, delivery, service operations, finance and contract teams to ensure smooth implementation, billing and support for clients. Monitor account health, report on performance, pipeline, risks and opportunities, and provide regular updates to senior sales leadership. Understand market dynamics, competitor activity and BFSI industry trends to position CNS solutions competitively. Ensure high client satisfaction and retention by proactively managing escalations, service delivery issues and evolving client needs. Maintain accurate data in CRM tools (e.g., Salesforce, HubSpot) and ensure adherence to internal processes and standards. Represent the company at client meetings, industry events and contribute to thought leadership in the BFSI space. Education Bachelor’s degree in Business Administration, Finance, Marketing, or a related field eg computer science. MBA studies preferred. Experience Minimum of 10 years of experience in account management in the UAE, client relationship management or sales, with significant exposure to BFSI clients (banks/insurance/fintech) and/or technology solutions sold into BFSI. Excellent communication, presentation and negotiation skills; ability to engage senior stakeholders and build trusted advisor relationships. Strong strategic thinking, commercial acumen and ability to develop account plans and deliver results. Experience working with CRM systems, pipeline management, forecasting and reporting. Ability to collaborate with cross-functional teams (pre-sales, delivery, finance) and manage multiple stakeholders. Self-driven, results-oriented and able to operate in a fast-paced, dynamic environment. Fluency in English; Arabic language skills would be advantageous. Experience and knowledge within the UAE Banking market. Compliance with policies and procedures based on the ISO standards adopted by CNS. CNS is a technology company that powers the future by providing digital solutions essential to support all enterprise and human development. While growing and managing a robust pool of supplier-partners for the benefit of our clients has always been a priority, we are constantly re-inventing ourselves. Founded in 1987 with more than 30 years of experience, CNS employs over 320 employees including more than 250 certified engineers. We offer in-depth expertise and a range of best-in-class products that support the digital transformation of all major industries. With offices in three countries, we have an extensive reach into, and regional knowledge of the Middle East markets. A shift into levering our many years of experience to develop pioneering software in-house will add yet another dimension to our highly innovative solutions-portfolio.