Senior Account Manager - Cluj

Job description

YOUR MISSION As an Account Manager , you will be a Business Growth Catalyst. You will play a pivotal role in developing strategic partnerships to maximize revenue growth, improve partner profitability, and elevate the user experience. You will take full ownership of your portfolio, working autonomously while collaborating with cross-functional teams to deliver exceptional results. THE JOURNEY Build and nurture strong, trust-based relationships with Glovo’s partners, focusing on long-term collaboration and business growth. Proactively identify partner needs, challenges, and opportunities, providing tailored solutions to enhance performance. Analyze partner data to develop and implement customized strategies for revenue growth and operational efficiency. Lead negotiations for contractual terms, including commissions, promotional campaigns, and exclusivity agreements. Collaborate with internal teams (marketing, operations, tech) to address challenges, drive initiatives, and optimize processes. Monitor and manage KPIs, such as GMV growth, operational performance, and user satisfaction, using reporting tools to track progress and make data-driven decisions. Design and execute Joint Business Plans (JBP) to align on shared goals and achieve measurable outcomes. Proactively engage churned or inactive partners, implementing strategies to re-engage and retain them. WHAT YOU WILL BRING TO THE RIDE A Bachelor’s degree in Business Administration, Marketing, Economics, or a related field. Minimum of 3 years of experience in account management, business development, or a similar role in high-performance environments. Advanced English skills (written and spoken); additional language knowledge is a plus. Familiarity with CRM tools (e.g., Salesforce) and strong proficiency in Google Sheets, Excel, and data analysis platforms. Strong negotiation skills with a proven ability to close deals and drive value for all parties involved. An analytical, problem-solving mindset with the ability to interpret complex data and propose actionable strategies. Proactivity, adaptability, and resilience in a dynamic, fast-paced environment. Exceptional communication skills, with a persuasive and empathetic approach. A growth mindset and curiosity, with a passion for learning and finding innovative solutions. Ownership mentality, consistently delivering on objectives with autonomy and accountability. Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable. We believe driven talent deserves: 🌟 An enticing equity plan that lets you own a piece of the action. 💪 Top-notch private health insurance to keep you at your peak. 🍔 Monthly Glovo credit to satisfy your cravings! 💳 Discounts on transportation, food, and even kindergarten expenses. 🏊 Discounted gym memberships to keep you energized. 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year! 👪 Enhanced parental leave, and office-based nursery. 🧠 Online therapy and wellbeing benefits to ensure your mental well-being. Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc). So, ready to take the wheel and make this the ride of your life? Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website ! At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here . Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc). So, ready to take the wheel and make this the ride of your life? Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website ! Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.