Senior Account Manager Conferencing

Job description

THE ROLE During this period of exciting growth, Morressier is seeking a (senior) key account manager to manage a portfolio of Conferencing clients based in the US & Europe. Morressier’s client relationships are our most valuable asset, and thus this is a critical role in ensuring their continued satisfaction and sense of community. In this role you will: Act as the chief liaison and key point of contact between the client and the broader Morressier team; Manage the client contract ensuring all requirements and affiliated timelines are met and exceeded; Foster renewals and develop opportunities to extend and enhance client contracts (upsell opportunities); Interact with client staff on an ongoing basis in a friendly, communicative, and professional manner; Develop a high level of understanding of the product and services, enabling independent problem solving on minor issues, prioritizing and escalating as needed; Gather business requirements for new developments and enhancements, and proactively look for ways to enrich the client relationship; Work closely with all departments, including with Product, Design, and Engineering to innovate and inform the roadmap based on client needs and feedback and with Sales for new bids and RFP responses for multiyear/enterprise clients; Define, monitor, and analyze key metrics that measure client success and contribute to overall company goals; and Other activities as required to support this highly cross-functional global team. BENEFITS Competitive salary plus stock options Flexibility for remote work from home or anywhere else Flexible working hours Working at the heart of a high-performing dynamic team from around the world A chance to do meaningful work and further our vision of enabling all the world’s learners to discover, share and advance new ideas REQUIREMENTS This is an ideal role for an individual with both technical skills and a client-first approach to project management. This position can be based out of Berlin or remote in the EU, US or UK. Minimum qualifications: Bachelor’s degree Relevant (6-7 years) experience in account management, customer success, or a consultative sales role Experience within conferencing in academia, society or the scholarly communications industry Excellent verbal and written communication, organization, and attention to detail Natural relationship cultivator, service orientation Ability to work independently while maintaining a high level of internal communication and collaboration with global colleagues Technical aptitude and ability to quickly learn new software Ability to travel locally, domestically, and potentially internationally (all post-pandemic when global travel advisories allow) to meet with clients and colleagues Preferred qualifications Experience in a startup environment Experience selling, managing, or building technical products or services