Senior Account Manager - International Remittance

Job description

***Join the Pioneer Crypto Brand in the Philippines!*** Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services. Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank. We are seeking a dynamic and results-driven Senior Account Manager to join our International Remittance team. The successful candidate will be responsible for managing and growing relationships with merchants and partners across industries. This role requires strong business development skills, account management expertise, and a deep understanding of the payments and fintech ecosystem. ### What you'll do - Build and maintain strong relationships with existing merchants to drive transaction volume, retention, and overall satisfaction. - Negotiate merchant discount rates (MDRs), commercial terms, and service agreements. - Collaborate with internal teams (Product, Technology, Operations) to ensure smooth onboarding and integration. - Act as the main point of contact for merchant queries, support requests, and escalations. - Monitor account and portfolio performance, track transaction volumes, and identify opportunities for growth and upselling. - Stay informed on industry trends, competitor offerings, and customer needs within the payments and fintech space. - Has experience in handling regional accounts such as North America, Latin America, EMEA, and Asia-Pacific. ### What you'll need - Bachelor’s degree in Business, Finance, Marketing, or related field. - Proven experience in sales, business development, or account management within fintech, payments, or financial services. - With 3–5 years of experience in key account management, or business development, preferably in fintech, banking, payments, or e-commerce. - Strong negotiation, communication, and relationship management skills. - Ability to analyze data and identify actionable insights for account growth. - Self-motivated, target-driven, and able to work in a fast-paced environment. - Familiarity with remittance, payment gateways, or digital wallets is an advantage. - Familiarity with Web3 ecosystems, crypto products, or blockchain technologies is a strong advantage. - Ability to speak and understand Mandarin Chinese is a plus.