Senior Account Manager, Key Accounts

Job description

Accountabilities: Take full ownership of a portfolio of Managed Service Provider (MSP) and B2B accounts, identifying and pursuing upsell and cross-sell opportunities across the broader product portfolio. Re-engage lower-activity customers, establish relationships with key decision-makers, and align solutions with changing business needs. Develop and execute tailored account growth plans, including proactive outreach, regular customer check-ins, and business reviews. Identify opportunities to increase product adoption and customer engagement, using usage and adoption metrics to address gaps and support retention. Own revenue performance across the assigned portfolio, consistently working toward and exceeding account growth and revenue targets. Apply a land-and-expand approach to generate both immediate commercial wins and sustainable long-term account growth. Build trusted relationships with senior stakeholders and position solutions around customer priorities and business outcomes. Collaborate with Customer Success, Sales, and other internal teams to maximize account potential and provide a consistent customer experience. Manage account activity, pipeline, forecasting, and reporting through Salesforce or comparable CRM technology. Monitor market and customer trends to identify emerging opportunities and continuously improve account strategies. Requirements: 4+ years of experience in account management, relationship-focused sales, or a comparable commercial role, ideally within a B2B SaaS environment. Demonstrated success managing and expanding existing customer portfolios through upselling, cross-selling, and account development. Experience working with Managed Service Providers (MSPs) or other B2B technology customers is highly desirable. Proven ability to consistently meet or exceed sales, revenue, or account-growth targets. Strong commercial mindset with a genuine interest in customer expansion and long-term relationship development. Demonstrated ability to build trusted relationships with senior and executive-level decision-makers. Experience developing and executing account-growth strategies, including land-and-expand approaches. Strong customer-centric approach and ability to connect products and solutions to evolving business needs. Experience managing a portfolio of products and identifying opportunities to increase customer value. Excellent communication, interpersonal, organizational, and relationship-management skills. Strong analytical and forecasting capabilities, with the ability to use data to guide commercial decisions. Experience with CRM platforms; Salesforce experience is preferred. Highly motivated, resilient, coachable, adaptable, and comfortable operating in a fast-paced, performance-oriented environment. Benefits: Base salary: CAD $80,000–$95,000 per year. Uncapped variable compensation, providing additional earning potential based on performance. Target total compensation (OTE): CAD $150,000–$170,000, with the potential to earn above target based on results. Fully remote working arrangement. Opportunity to manage strategic B2B accounts within a high-growth SaaS and technology environment. Exposure to a broad portfolio of IT management and cybersecurity solutions. High degree of ownership over account strategy, customer relationships, and revenue growth. Equal employment opportunity and an inclusive working environment. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Account Manager, Key Accounts based in Canada. This is an opportunity to take ownership of a portfolio of high-potential B2B accounts within a fast-growing SaaS environment.You will focus on strengthening strategic customer relationships and uncovering opportunities for expansion and revenue growth.The role combines account strategy, consultative selling, customer re-engagement, and value realization across an existing client base.You will work closely with Customer Success, Sales, and other internal teams to deliver a seamless customer experience.Success will depend on your ability to understand customer needs, build relationships with decision-makers, and turn opportunities into measurable commercial outcomes.With clear revenue ownership and an uncapped variable component, the position offers significant earning potential for a high-performing account leader.The ideal candidate is commercially driven, resilient, analytical, and energized by a high-performance, constantly evolving environment.