Senior Account Manager, Law Firm Partnerships

Job description

What You’ll Do In this role, you will be responsible for: Manage a portfolio of law firm partners, developing a deep understanding of their performance, operations, and alignment with TopDog’s model Analyze key metrics (e.g., conversion rates, drop rates, case flow, attorney fees) to identify trends, diagnose issues, and drive performance improvements Proactively identify risks or inefficiencies and address them before they escalate Lead onboarding of new partners, clearly communicating TopDog’s underwriting model, expectations, and processes Evaluate potential new partners, assessing fit based on performance, operations, and client outcomes Serve as a primary point of contact for partners, building strong, collaborative relationships while maintaining accountability to performance standards Hold partners accountable through direct, data-driven conversations, including addressing underperformance and driving corrective action Collaborate cross-functionally with intake, operations, legal, and business development teams to ensure smooth case flow and accurate reporting Monitor case progress and partner decision-making to minimize operational and legal risk Identify and implement process improvements to enhance efficiency, scalability, and outcomes Take full ownership of your portfolio, making sound decisions independently and escalating when appropriate At TopDog Law, everyone is expected to think critically, communicate clearly, and take ownership of their work. How This Role Drives the Business At TopDog Law, we’re building more than a team—we’re building a high-performance organization grounded in ownership, accountability, and continuous improvement. We’re looking for an Account Manager to oversee and grow a portfolio of law firm partners, using data, critical thinking, and strong relationship management to drive performance and outcomes. In this role, you will own partner relationships end-to-end—from onboarding and performance management to identifying opportunities for growth and operational improvement. You’ll leverage data to diagnose issues, hold partners accountable, and collaborate cross-functionally to ensure strong case flow, client experience, and business results. This role is ideal for someone analytical, proactive, and comfortable operating in a fast-paced, evolving environment. This role is critical to our success because it: Directly impacts [clients / revenue / case outcomes / team efficiency] Supports speed, quality, and consistency as we scale Helps protect and elevate the TopDog Law brand and client experience Strengthens the foundation needed to grow responsibly and sustainably What Success Looks Like Within your first 6–12 months, success in this role looks like: You consistently deliver on commitments with minimal oversight You proactively identify issues and propose solutions Your work raises the bar for quality, clarity, and follow-through You are viewed as a reliable, trusted partner by teammates and leaders You contribute positively to team energy, morale, and momentum Qualifications Data-driven problem solver with strong analytical skills and comfort working in spreadsheets and CRM systems Strong critical thinking, with the ability to connect metrics, operations, and business outcomes to identify root causes Confident and direct communicator, comfortable having difficult conversations and holding partners accountable Strong relationship management skills with a balance of humility, curiosity, and assertiveness Ownership mindset with the ability to work autonomously and make sound decisions Comfortable engaging with stakeholders at all levels, including firm partners and senior leadership Ability to thrive in a fast-paced, ambiguous environment and adapt as priorities evolve What You'll Need: Bachelor’s degree required 2–4+ years of experience in account management, client success, partnerships, or similar roles Experience managing performance metrics and driving outcomes through data Experience working cross-functionally in a fast-paced, growth-focused environment Strong written and verbal communication skills Ability to prioritize effectively and execute with speed Nice to Have: Experience in legal, personal injury, or professional services environments Experience in high-growth or high-volume organizations Familiarity with underwriting models or referral-based business structures Comfort building processes in evolving or startup-like environments About TopDog Law TopDog Law is a nationally scaling, fully-integrated, personal injury law firm built for impact, excellence, and growth. We own the client experience end-to-end, from marketing and intake through litigation, because we believe how we do the work matters just as much as what we achieve. We are building a high-performance, high-trust, no-ego culture where talented people do meaningful work, grow quickly, and take pride in what they build together. This is not a legacy law firm. This is a rocket ship, and we’re assembling the team that will take it to the next level. If you thrive in fast-moving environments, love taking ownership and being held accountable, and want to be part of something you can help shape, not just maintain, you’ll feel right at home here. Our Story TopDog Law is not your typical law firm. We believe that world-class marketing, paired with exceptional legal talent and operations, creates better experiences and outcomes for clients and the business alike. Over the past three years, we’ve grown 2–3x year over year, setting a new standard on the marketing side of the personal injury space and proving what’s possible when strategy, speed, and execution align. Now, we’re applying that same discipline and innovation to law firm operations, case management, and execution as we scale nationally and fully integrate. We are intentionally building the infrastructure, systems, and teams needed to scale at a national level—without sacrificing quality, culture, or accountability. This is still the early stage of that journey, which means the people who join now have a real opportunity to help shape how the firm operates for years to come. Who Thrives Here We don’t hire based on resumes alone. We hire for competence, character, and mindset. You will thrive at TopDog Law if you: Embrace Change You have a growth mindset and seek continuous improvement You welcome feedback and adapt quickly You ask “What’s next?” rather than “That’s not my job” Are Committed to the Organization You care deeply about doing great work You have your teammates’ backs You’re here to build something meaningful and long-lasting Bring an Upbeat, No-Ego Energy You show up positive, professional, and solutions-oriented You enjoy the work and respect the people around you You leave drama, negativity, and ego at the door Take Ownership You do what you say you’ll do You follow through and communicate early when something’s off track You treat the business like it’s yours Fast & Hungry You move with urgency and sound judgment You prioritize progress over perfection You thrive in fast-paced, high-expectation environments You seek feedback, stretch assignments, and more responsibility You’re motivated by growth, impact, and building something bigger than yourself Why TopDog Law Real growth: As the firm grows, so do opportunities for advancement and leadership High standards, real support: Clear expectations, coaching, and accountability Culture that matters: Trust, respect, speed, and integrity, without sacrificing humanity Meaningful work: Helping people through some of the hardest moments of their lives Ready to Build With Us? If you’re excited by ownership, accountability, growth, and the chance to help build something exceptional from the ground up - we’d love to hear from you. Apply today and help shape the future of TopDog Law. The Opportunity: Join TopDog Law and Build Something Meaningful This role is an opportunity to: Join a rapidly growing national firm at a formative stage Make a visible, measurable impact on a rapidly growing business Grow your skills, responsibility, and influence as the firm scales Work alongside high-caliber, mission-driven teammates who care deeply about doing great work We are looking for people who don’t just want a job, they want purpose and impact.