Senior Account Manager - Legal

Job description

Purpose Statement We are looking for a passionate and driven Senior Account Manager to build and nurture lasting client relationships while driving positive business outcomes. You will work closely with clients across the Legal industry, ensuring their needs are met and opportunities for growth are realised. With proven experience in the Microsoft partner channel and managing multiple accounts of varying complexity, you’ll own the commercial health of your accounts, covering client satisfaction, client revenue retention, and growth. You’ll oversee performance, mitigate risks, and strengthen partnerships. This is an exciting opportunity to make a meaningful impact in a fast-paced, high-achieving, and collaborative environment where exceeding client expectations is at the heart of what we do. Position Overview This position reports directly to the Sales Director (UK&I) and does not include direct line management responsibilities. This person will be required to be based in the UK. Normal working hours apply to this role (9am-5:30pm UK time) however there may be times where you need to work outside of our usual working hours. You will work in an independent, supportive environment with great growth potential. As part of a dynamic and ethical organisation, you’ll collaborate with passionate colleagues, define new ways of working, and engage with one of Microsoft’s largest and most awarded global partners. This role offers the chance to work across diverse industries, influence best practices, and be part of a global team driving digital transformation for professional services clients. The Values of • Contribute towards a working environment that represents “one ” where everyone is seen as an equal, and equality and diversity is championed • Interact with a wide variety of colleagues, customers, and stakeholders at all levels with respect, courtesy, and professionalism • Come as you are, make work fun & others successful, and foster an always learning mentality Areas of Responsibility Own the overall relationship with allocated accounts, acting as the main point of contact and escalation. Build strong, trusted stakeholder relationships (including executive sponsors) to influence IT strategy and align with business goals. Conduct regular client engagements and quarterly business reviews to share performance insights and identify growth opportunities. Develop strategic account plans, manage pipelines/forecasts, and drive revenue through upsell and cross-sell. Lead discovery sessions with pre-sales to understand client business processes and shape future plans and IT strategies. Propose tailored solutions to support client transformation. Communicate Microsoft and partner product developments to ensure consistent messaging. Collaborate with internal teams to ensure seamless delivery, commercial alignment, and timely invoicing. Prepare proposals, manage quotes/orders in D365 CE, and maintain accurate account data. Support marketing by securing case studies, contributing to events, and promoting new services. Proactively identify risks, issues, and opportunities, driving solutions and improvements. Demonstrate commercial awareness by translating client business drivers into meaningful solutions and revenue. Skills & Experience Experience managing and expanding accounts within the Legal industry. Track record of managing complex accounts, driving client success, and closing solution-based sales. Strong commercial acumen, able to translate client business drivers and risks into upsell and growth opportunities. Excellent stakeholder management skills, with credibility to operate confidently at senior and executive levels. Consultative approach, asking the right questions and building trusted, long-term partnerships. Adaptable, proactive, and resilient, with a drive to learn, embrace feedback, and continuously improve. Organised and able to prioritise multiple tasks, balancing client needs and internal objectives. Collaborative team player, capable of working independently and across global teams. Willingness to support new business development and contribute to bid or pursuit activities. Energetic, committed, and able to thrive in a fast-paced, high-performance environment. What we offer A dynamic and challenging work environment within a global organization The opportunity to make a significant impact on our demand generation efforts A Flexible working culture. We understand that life doesn’t pause for work. That’s why we offer genuine flexibility to support your family commitments, childcare needs, and personal priorities—because great work happens when people feel supported Competitive compensation and benefits package Continuous learning and development opportunities Benefits Package Includes: 26 days holiday + all UK bank/public holidays plus an additional day off for your birthday! Eligibility to earn a bonus (in line with scheme rules) Private Medical Insurance (upon passing probation) Health Cash Plan Pension Plan Death in Service (Life Cover) My Perks Savings and Discounts 24/7 Employee Wellness and Support app Cycle to Work (optional) Critical Illness Cover (optional) Buy & Sell Holidays scheme Competitive Enhanced Maternity and Paternity leave policies Who is , a global Microsoft partner, specializes in delivering AI-powered, cloud-based solutions tailored for service-centric organizations such as architecture and engineering, legal, consulting, software services, accounting, and homebuilding. We help over 800,000 Microsoft Dynamics users across 80 countries to deliver operational excellence and financial performance for their organizations. An 11-time winner of the coveted Microsoft Dynamics Partner of the Year Award, is also a part of Microsoft’s elite Inner Circle. Established in 1990, we are now a 1000+ member strong global organization with a presence in 25 countries. For more information, visit .