Senior Account Manager - Local Payments

Job description

***Join the Pioneer Crypto Brand in the Philippines!*** Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services. Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank. ### What you'll do **Account Management & Business Development** - Manage and grow key merchant accounts by providing tailored payment solutions that drive transaction growth, retention, and satisfaction. - Identify, approach, and onboard new strategic merchants across various industries. - Build and maintain strong relationships with C-level executives and key decision-makers, ensuring alignment between partner objectives and Coins’ business goals. - Negotiate merchant discount rates (MDRs), commercial terms, and partnership agreements to achieve win-win outcomes. - Lead regular business reviews to assess performance, resolve issues, and uncover new partnership opportunities. **Strategic Planning & Execution** - Plan and lead partner conventions, financial literacy sessions, and trade activations to strengthen brand presence and engagement. - Collaborate with internal teams (product, tech, operations, and marketing) to ensure seamless onboarding, integration, and campaign execution. - Execute regional and nationwide marketing and partnership initiatives to drive visibility, transaction volume, and merchant engagement. - Support the development and implementation of growth strategies that enhance Coins’ market position in the payments and fintech sector. **Business Analysis & Reporting** - Monitor and analyze account performance, transaction trends, and portfolio growth. - Deliver actionable market insights and performance reports to support data-driven decision-making. - Track industry developments, competitor activities, and customer needs to identify business opportunities and risks. ### What we expect from you - With 3-5 years of experience in business development and account management in different industries. - Proven track record of generating leads and supporting client acquisition efforts. - Good knowledge and client relationships of fiat payment networks in all industries. - Strong desire to learn and grow in a fast-paced, dynamic environment. - Results-driven, with excellent communication and interpersonal skills. - Ability to build and sustain professional relationships, with a strong focus on customer service. - High attention to detail and a collaborative team player. - Ability to coordinate with international partners and stakeholders. - Proven track record of meeting or exceeding quotas and receiving positive customer feedback. - Ability to speak and understand Mandarin Chinese is an advantage.