Senior Account Manager (Project Operations & Client Relationships)

Job description

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Account Manager (Project Operations & Client Relationships) based in India.** This is a senior client-facing opportunity for an experienced account management professional ready to take ownership of complex relationships and projects. You will manage key accounts end-to-end, ensuring strong communication, smooth execution, and consistently high-quality delivery. The role combines client relationship management with project operations, commercial decision-making, and team leadership. You will coach and manage Account Managers or Executives while establishing clear standards for performance, accountability, and client service. You will also coordinate creative talent across design, video, and content projects, balancing quality, availability, timelines, and budgets. With significant autonomy, you will contribute to proposals, pricing, project planning, and broader account strategy. This role is well suited to an agency professional who is ready to manage larger accounts, solve complex challenges, and help build a high-performing account management function. ### Accountabilities - Own and strengthen key client relationships through proactive communication, responsiveness, attention to detail, and effective stakeholder management. - Lead client calls, understand business and project requirements, manage follow-ups, and maintain confidence throughout the delivery process. - Independently manage multiple client accounts and projects, ensuring effective coordination, timely execution, and clear communication across teams and stakeholders. - Lead and manage a team of Account Managers or Account Executives by setting direction, delegating responsibilities, reviewing work quality, coaching team members, and maintaining accountability. - Coordinate creative talent for different project requirements while evaluating quality, suitability, availability, timelines, and budget considerations. - Lead the development of client proposals, scopes, project plans, and solutions based on business requirements. - Support and own pricing discussions, commercial decisions, and project economics to ensure commercially sound solutions. - Track project progress, maintain accurate account updates, and organize documentation covering proposals, timelines, deliverables, and key client information. - Establish strong operational discipline across accounts and identify opportunities to improve processes, communication, and delivery efficiency. ### **Requirements** - Bring at least 5 years of experience in an agency environment, with a strong background in account management, client servicing, and project leadership. - Currently operate at Senior Manager, Group Account Manager, Account Director, or an equivalent level of responsibility. - Demonstrate proven experience managing and developing teams through effective coaching, delegation, feedback, and accountability. - Have a strong track record of managing client relationships end-to-end, including relationships with senior stakeholders. - Possess strong domain experience across design, video, content, or broader creative services. - Demonstrate excellent written and verbal communication skills, with the confidence and clarity to represent the business with clients and leadership. - Be highly organized, detail-oriented, dependable, and capable of maintaining operational discipline across multiple accounts. - Bring strong problem-solving skills and the ability to manage multiple priorities, stakeholders, and moving pieces simultaneously. - Demonstrate commercial awareness and experience with pricing, proposals, project scopes, and project economics. - Have an ownership mindset, strong initiative, and the ability to work independently while driving projects and relationships forward. - Strong client relationship management and client services skills are essential. - Experience in key account management, marketing campaign management, or team management is advantageous. ### **Benefits** - Compensation of INR 9,00,000–12,00,000 per year (INR 9–12 LPA). - Full-time position with a remote working arrangement within India. - Opportunity to take ownership of key client accounts and larger, more complex projects. - Senior-level exposure to client relationships, commercial decisions, creative project execution, and account strategy. - Opportunity to lead, coach, and help develop a high-performing account management team. - Broad exposure to design, video, content, and creative services. - High degree of autonomy and ownership in a growing account management environment.