Senior Account Manager - Reinsurance

Job description

Job Title: Senior Account Manager Location: London/Hybrid (Typically 2/3 days in the office) Type: Full time - Permanent (If you are a job share partnership, work reduced hours, or any other way of working flexibly, please do still get in touch) At Price Forbes Re, we provide much more than just a workplace. We are dedicated to fostering skill development and knowledge within a team that is passionate about their work, values their Employees, and truly celebrates diversity. Working at Price Forbes Re means you’ll be part of The Ardonagh Group. We are proud of our innovative environment offering many opportunities for growth across the wider group. Employees regularly move between our united teams, and we encourage you to make your role your own. Our offices are lively and exciting places to be, but we understand that life needs flexibility, and offer a genuinely flexible approach to working. If you are looking to join a thriving, energetic business with exciting plans, this role could be an ideal fit for you. What we can offer: We offer much more than just an inclusive culture with apprenticeships, study support, participation in our annual Spotlight Awards, Community Trust, Sports Teams, office socials, events and so much more. All of this with a supportive management team as well as working alongside some of the industry’s top talent. You’ll have access to wellbeing programs, fantastic discounts across many big-name businesses including supermarkets, gym memberships, restaurants, and healthcare cash plans etc. Further perks of working with us (Fixed benefits): Employer pension contribution of 10% (providing you, the Employee provides 5%). Good work life balance - flexibility to suit you. Competitive salary. Life Assurance at X4 of your base salary. Group Income Protection. Generous Annual Leave entitlement. Private Medical Insurance. Group annual bonus scheme. About Price Forbes Re Price Forbes Re is the specialist reinsurance broking business of The Ardonagh Group, one of the world's largest independent insurance distribution platforms. Through a global network of broking, technical and operational professionals, Price Forbes Re provides innovative reinsurance, delegated authority and portfolio solutions to insurers, reinsurers, MGAs and coverholders worldwide. The Portfolio Solutions division specialises in Binder, MGA and Proportional Treaty business, delivering a comprehensive service model that extends beyond placement to include contract administration, bordereaux management, claims oversight, cash settlement coordination, regulatory support and performance reporting. We work closely with clients and markets to provide operational excellence, strong governance and meaningful portfolio insight, helping clients manage growth, improve performance and meet their strategic objectives. As our business continues to grow, we are seeking high-performing individuals who combine strong technical knowledge with a commitment to exceptional client service. This role offers the opportunity to work across the full account lifecycle, collaborate with a wide range of stakeholders and contribute directly to the success of both our clients and the wider Portfolio Solutions platform. Role Purpose The Account Manager is the primary day-to-day client contact for a portfolio of Binder, MGA and Proportional Treaty accounts. The role acts as the central coordination point between clients, Account Executives and operational teams, ensuring service commitments are delivered, risks are managed and client expectations are exceeded. The Account Manager is responsible for maintaining oversight of account activity throughout the lifecycle, supporting contractual administration, monitoring performance against agreed KPIs and SLAs, and ensuring effective collaboration across Processing, Claims and IBA functions. The role combines technical understanding, relationship management and operational oversight to deliver a consistent, high-quality client experience. Key Responsibilities Client Management Act as the primary day-to-day contact for assigned clients. Build strong relationships and oversee delivery of agreed service standards. Manage client queries, service issues and review meetings. Account & Contract Administration Maintain oversight of new business, renewals, endorsements and contract changes. Coordinate slips, binders, Evidence of Cover and related documentation. Ensure contract certainty and documentation standards are maintained. Performance Management Monitor client KPIs, SLAs and operational performance. Produce client reporting and portfolio management information. Drive service improvements and corrective actions where required. Internal Coordination & Governance Coordinate activity between Account Executives, Processing, Claims and IBA. Maintain oversight of onboarding, KYC and regulatory requirements. Ensure accurate record keeping and adherence to internal procedures. Knowledge & Experience Essential Experience within reinsurance, insurance or delegated authority operations. Knowledge of Binder, MGA, Delegated Authority and Proportional Treaty business. Experience managing client relationships and service delivery. Understanding of reinsurance contract administration and binding authority documentation. Ability to review and coordinate slips, binders, endorsements and contractual records. Desirable Experience within a reinsurance broker. Knowledge of London Market processes. Exposure to Claims, Processing and IBA functions. Experience using OpenTwins or similar systems. Think you don’t meet every requirement? We are an equal opportunities Employer, dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive, bring their whole self to work, and reach their full potential. If you’re excited about this role, but your experience doesn’t perfectly match what we are looking for, please apply anyway. You might just be the right fit for the job, or other opportunities we may have within the wider Group. Interview Process: At Price Forbes Re, we have a straightforward interview process to ensure the best fit for both you and the company: Submit your application with your CV, emphasising your skills and experience related to the job. Our Talent Acquisition team will then arrange a call where they can tell you more about the role and the team. We want to learn about your motivation and goals, what you can bring to Price Forbes Re, and answer any immediate questions. If successful, you will generally be invited to engage in a 1-hour interview with the Hiring Manager and selected team members, via teams or in person. We will discuss our technologies, key skills, and team dynamics and provide further opportunity to ask any questions. This is your chance to voice your thoughts on the role and we will outline our expectations and ensure this role aligns with your ambitions for the future. Depending on the role, you may be invited to attend a second stage interview with further members of the team. If successful or unsuccessful, we always try and move quickly in presenting an offer or providing feedback. We truly value the diversity of our teams and as a Group, we are committed to supporting and welcoming individuals from all backgrounds, as we appreciate every perspective is a significant part of our success. Should you require any reasonable adjustment throughout the recruitment process, please do not hesitate to let a member of the Talent team know. #PFRe If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history, and a standard criminal record check. Note to recruiters and employment agencies: We will not pay for unsolicited CV's from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific vacancy.