Senior Account Manager, US Retail

Job description

At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses: Curiosity : We do our best work when we’re immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation, and innovation is the key to our future. Collaboration : Making music and bringing it to the world is all about the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans. Commitment : We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown, and we’re committed to keeping the faith, acting with integrity, and delivering on our promises. WMG is home to a wide range of artists, musicians, and songwriters that fuel our success. That is why we are committed to creating a work environment that actively values, appreciates, and respects everyone. We encourage applications from people with a wide variety of backgrounds and experiences. Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent. Job Title: Director, Retail Merchandise A little bit about our team: The US Retail & Licensing team service the merchandise interests of WMX artists, as well as ‘Third Party’ artists and licenses. We live at the crossroads of music and fashion. The team is commercially focused, and you will be working with teams in creative, production and brand management daily, as well as with the Global Head of Retail & Licensing and the Senior Director of Retail to grow and manage the business, coach and mentor the broader team, and take the business to the next level. Your role: No day is the same on this team as we serve a diverse roster of artists and coordinate with a multitude and varied list of retail partners. Due to the small nature of the team, everyone has a voice and the ability to contribute ideas. In a changing landscape, this is an opportunity to be a leader and a key voice in the LA office; an opportunity to touch and feel an artist’s vision; an opportunity to see ideas come to life and the fans' appreciation in real time. Here you’ll get to: You will work with the Global Head of Retail & Licensing and the Senior Director of Retail to strategize and execute a large number diverse retail programs across our roster You will work closely with internal stakeholders across creative, production, brand management and finance to resolve issues and queries You will be requesting product set ups and communicating regularly with the production team to ensure orders are successfully fulfilled You will be responsible for sending product set ups to retailers in a timely manner You will be liaising with the creative and brand management teams regarding the creative decks needed to service our retailers You will lead real time communication with 10+ accounts/vendors to maintain VIP customer service You will be responsible for keeping track of all buyer requests and preferences You will be responsible for driving a large portion of the departments sales and ensure we deliver on our margin expectations You will manage order approval requests; which includes receiving order requests from buyers and requesting approval from product managers for each order, by retailer, monitoring/communicating approval completion as well as escalating pending approval requests on a weekly basis You will periodically submit art requests to the creative team, which will include receiving design requests from buyers, entering design/art requests and revisions, making sure art requests are completed per buyer direction/call outs and communicating/confirming design revisions with buyers You will tackle additional sales/administrative support as needed About you: You have a demonstrable track record in a similar role You have 7+ years of experience in sales / account management You have strong leadership and management skills as well as excellent commercial savvy You have experience of presenting complex proposals, to both new and existing partners; possessing dynamic presentation skills You can work independently as well as within a large varied team You have previous experience managing high volume buyer requests You have previous experience in music merchandising or fashion/apparel industry You can demonstrate in depth knowledge of retail math and sales You have a positive attitude and can demonstrate strong attention to detail, excellent organization, and strong communication skills You have an extremely proactive work ethic and the ability to multi task You enjoy problem solving and do not shy away from getting to the bottom of situations in order to reach your goals You are a self-starter with a ton of ideas who is excited to share your vision and creativity You have contacts within the retail & licensing industry You have a high proficiency in Google Workspace We’d love it if you also had: Experience working in music or entertainment Experience working with project management tools Experience working with EDI As the home to 10K Projects, Asylum, Atlantic Music Group, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world’s premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalog of more than one million copyrights worldwide. Warner Music Group is also home to ADA, which supports the independent community, as well as artist services division WMX. In addition, WMG counts film and television storytelling powerhouse Warner Music Entertainment among its many brands. Together, we are Warner Music Group: Independent Minds. Major Sound. Love this job and want to apply? Click the “Apply” link at the top of the page, or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile, but will still allow you to upload a resume and cover letter. Don’t be discouraged if you don’t hear from us right away. We’re taking our time to review all resumes, and to find the best people for WMG. Thanks for your interest in working for WMG. We love it here, and think you will, too. This position requires a minimum of 4 days per week in the office. We value in-office collaboration, which is essential for talent development and strong working relationships. #LI-Onsite Salary Range: $90,000 to $110,000 Annually Salary ranges are included for job postings where required by law. The actual base pay is dependent upon many factors, such as work experience and business needs. The pay range is subject to change at any time dependent on a variety of internal and external factors. Warner Music Group is an Equal Opportunity Employer. Links to relevant documents: 2026 Benefits At A Glance final.pdf EVerify Participation Poster.pdf Right To Work .pdf