Senior Account Manager (Visayas) - Local Payments

Job description

***Join the Pioneer Crypto Brand in the Philippines!*** Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services. Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank. ### What you'll do - Identify, approach, and onboard new merchants across various industries onto our payment services (POS terminals, QR payments, e-wallets), with a focus on strategic and higher-volume accounts. - Build and maintain strong relationships with existing merchants across Bohol and Eastern Visayas to drive usage, retention, and satisfaction. - Lead negotiations on merchant discount rates (MDRs), commercial terms, and service agreements, including more complex or high-value deals. - Collaborate with internal teams (product, tech, operations) to support smooth onboarding and integration, and flag process gaps affecting the region. - Serve as the senior point of contact for merchant queries, support, and escalations, stepping in on issues that require additional seniority or judgment. - Own account and portfolio performance for the region — monitor transaction volumes, track KPIs, and identify and act on growth opportunities. - Mentor and provide guidance to junior account managers or new hires in the region, as needed. - Stay updated on industry trends, competitor offerings, and customer needs in the payments and fintech space, and share market insights with the broader team. - Represent the company at merchant and industry events across Bohol and Eastern Visayas. ### What we expect from you - Bachelor's degree in Business or a related field. - 4–7 years of experience in merchant acquisition, business development, or account management, preferably in fintech, banking, payments, or e-commerce, with a track record of increasing scope or seniority. - Proven experience closing high-value deals and managing a large, high-volume portfolio independently. - Excellent communication, presentation, and negotiation skills, including experience negotiating with senior merchant stakeholders. - Customer-focused mindset with a strong drive to exceed targets and KPIs. - Highly self-directed with strong organizational and time management skills; comfortable operating with significant autonomy across a wide regional territory. - Ability to coordinate with international partners and stakeholders. - Proven track record of consistently meeting or exceeding quotas and receiving positive customer feedback. - Based in Bohol or Eastern Visayas, or willing to relocate; strong familiarity with the local merchant landscape and business community is a plus. - Willingness to travel extensively within Bohol and Eastern Visayas, including to less accessible areas, for merchant visits. - Prior experience mentoring or informally leading junior team members is a plus.