About Teads
Teads is a leading omnichannel advertising platform focused on driving outcomes for brand and performance advertisers across screens. With a focus on meaningful business outcomes for branding and performance objectives, Teads drives value by leveraging predictive AI technology to connect quality media, beautiful brand creative, and context-driven addressability and measurement. Teads is directly partnered with more than 10,000 publishers and 20,000 advertisers globally. The company is headquartered in New York, New York with a global team of around 1,700 people in 30+ countries.
For more information, visit www.teads.com.
About the opportunity
The Senior Accounts Receivable & Collections Analyst plays a critical role in supporting the company's global financial operations by leading the accounts receivable and collections function across an international customer portfolio. Combining strong operational execution with a proactive, customer-focused approach, this role is responsible for optimizing collections, resolving complex billing and payment issues, and ensuring a seamless customer experience.
As a subject matter expert for AR systems such as NetSuite, SAP, and Salesforce, you will drive process improvements, maintain data integrity, and enhance the efficiency of the order-to-cash cycle. You will also produce timely and insightful reporting on accounts receivable performance, debtor balances, cash collections, and bad debt exposure, providing valuable insights to business stakeholders while building strong relationships with customers and cross-functional teams.
A day in the life
- Arrive with a live view of global portfolio aging to identify exactly where pressure points are before the first call of the day.
- Contact customers (agencies, Enterprise, and brand clients) by telephone and email to move collections forward on high-risk accounts.
- Maintain positive relationships with our customers by providing excellent, responsive service.
- Maintain meticulous notes on follow-up and contact within ERP and CRM systems so nothing falls through overnight.
- Handle a non-stop flow of cases, DIY billing queries, and financial requests via a shared inbox and Salesforce with high operational resilience.
- Send monthly statements to customers and resolve discrepancies immediately upon receipt.
- Reduce DSO (Days Sales Outstanding), improve CEI (Collection Effectiveness Index), and minimize bad debt expense of the assigned global portfolio.
- Identify systemic billing or operational issues impacting cash flow and proactively lead cross-functional resolution efforts.
- Act as a key contributor in cash forecasting by providing accurate short- and long-term collection projections based on portfolio trends.
- Communicate real-time account status, risks, and next actions proactively to Sales and Account Managers.
- Oversee daily cash applications in ERP systems and lead investigations into complex unallocated/unapplied cash receipts.
- Issue reminder and legal notices to customers based on the Credit Control policy.
- Collaborate with Internal Sales, AMs, Finance, Legal, and billing teams with an "on-your-toes" urgency to resolve discrepancies and unblock revenue.
- Monitor and report on potential bad debts and portfolio health with a sharp, numerical eye.
- Strengthen internal controls and compliance around AR processes, ensuring audit readiness and policy adherence.
- Determine when accounts should be sent to outside collection agencies when all internal strategic efforts have been exhausted.
- Generate sophisticated monthly and ad-hoc reporting metrics on the performance of the portfolio.
- Lead the setting of credit limits for new and existing customers.
- Manage credit card workflows end-to-end, including charges, refunds, and formally challenging invalid chargebacks with supporting evidence.
- Actively leverage Enterprise AI platforms (Gemini, ChatGPT, Claude, etc.) to drive process optimization, build automations, and streamline collection workflows.
What you’ll bring
- Minimum 10–12 years’ experience in an Accounts Receivable / Collections role.
- Ability to adjust priorities instantly under pressure to meet non-stop deadlines.
- High stamina and flexibility within a constantly changing, high-volume environment.
- Elite interpersonal and diplomatic negotiation skills.
- Excellent verbal and written communication skills suitable for senior stakeholders.
- Ability to cooperate and lead collaboration effectively with team members.
- Proven track record of reducing DSO and improving cash collections.
- Sharp, proactive attitude – the ability to take immediate initiative to get things done.
- Expert Microsoft Excel (Power Query/Pivot) and IT skills with an exceptional eye for numbers.
- Highly motivated with a continuous eye for process improvement and automation.
- Deep expertise in managing global portfolios across multiple currencies and international markets.
- Deep expertise in Tier-1 ERP and CRM ecosystems (e.g., SAP, NetSuite, Salesforce) with the ability to drive system-related projects.
- AI-savvy and curious about technology; comfort using Enterprise AI tools to automate repetitive tasks.
- Experience of working with advertising/marketing agencies is highly preferred
Life at Teads
At Teads, we don’t just offer new roles - we blend creativity, technology, and data to shape the future of media. You’ll work with smart humans, meaningful brands, and cool tools, all while helping redefine how advertising works in a world that demands more transparency, better insights, and smarter strategies.
As a Teadster, you’ll play a critical role in shaping our future success in the region. Here’s why Teads stands out:
- We've merged two open internet category leaders—Outbrain and Teads—to create the ‘new’ Teads, a unified omnichannel platform that drives results from branding to performance across all screens, including CTV, mobile, and web.
- As part of our team, you’ll thrive in a collaborative and forward-thinking environment that fosters innovation, creative problem-solving, and continuous learning.
- Teads is committed to your success, offering the support, tools, and development opportunities you need to excel in your role.
Our company culture is welcoming, dynamic, diverse, global, and built on top performance.
Teads is an equal employment opportunity employer and committed to diversity and inclusion at all stages of recruitment and employment.
Our team is made up of individuals who are approachable, resourceful, passionate, and proactive. We foster a sense of belonging through our Employee Resource Groups – employee-led groups in which we debate topics and drive change: environmental, women empowerment, charitable initiatives to diversity, equity, and inclusion, you’ll be able to share your passions with likeminded people.
