Senior Accounts Receivables and Collections Specialist

Job description

Accountabilities Manage a portfolio of high-volume, high-risk, and escalated accounts, driving timely resolution while maintaining strong customer and business relationships. Research, analyze, reconcile, and resolve complex billing, payment, eligibility, and account discrepancies requiring detailed investigation. Act as a subject matter resource for the collections team, providing guidance on challenging accounts, sharing best practices, and supporting the development of junior colleagues. Analyze delinquency, aging, and collection trends to identify root causes, opportunities for earlier intervention, and ways to improve portfolio performance. Partner cross-functionally with Billing, Cash Application, Client Services, Account Management, and other teams to resolve systemic issues and remove barriers to timely payment. Monitor collection performance and account aging, proactively escalating risks and driving complex issues through to resolution. Identify workflow inefficiencies and recommend or support process improvements, automation initiatives, and operational enhancements. Maintain accurate and comprehensive documentation of collection activities, dispute investigations, account resolutions, and customer communications in accordance with policies and compliance standards. Support a culture of collaboration, accountability, continuous improvement, and knowledge sharing across the team. Requirements 5+ years of professional experience in accounts receivable, collections, or a closely related function, with demonstrated experience managing complex accounts. Associate's or Bachelor's degree in Business, Accounting, Finance, Healthcare Administration, or a related field, or equivalent professional experience. Strong understanding of accounts receivable processes, collection methodologies, premium or membership billing, payment reconciliation, dispute resolution, and account management. Advanced analytical and problem-solving abilities, including the capacity to investigate complex issues, identify root causes, interpret trends, and develop practical solutions. Demonstrated leadership and mentoring capabilities, with the ability to coach colleagues and serve as a trusted resource without necessarily having direct supervisory responsibility. Intermediate Excel proficiency, including VLOOKUP, XLOOKUP, INDEX/MATCH, and Pivot Tables, along with working knowledge of Outlook, Teams, and SharePoint. Experience working with accounts receivable systems and the ability to quickly learn and navigate multiple systems, databases, and operational platforms. Excellent verbal and written communication skills, including the ability to manage difficult conversations, negotiate effectively, and communicate with customers, brokers, clients, management, and cross-functional partners. Strong organization and time-management skills, with the ability to manage multiple priorities and deadlines in a high-volume environment. A proactive, adaptable, detail-oriented, and customer-focused approach, combined with sound judgment, integrity, accountability, and a commitment to confidentiality. Experience in vision, dental, healthcare, insurance, benefits administration, premium billing, membership billing, or group insurance operations is preferred. Experience with ERP, billing, CRM, or insurance administration systems; commercial or government accounts; process improvement; automation; audit support; or internal controls is an advantage. As a remote employee, ability to maintain reliable internet service sufficient to perform essential duties; approximately 50 Mbps download and 10 Mbps upload when hardwired and not using a VPN is required. Benefits Competitive hourly compensation, with U.S. pay ranges varying by geographic zone from $22.15–$36.92, $24.14–$40.24, or $25.99–$43.31, depending on location, skills, expertise, and experience. Potential eligibility for additional benefits, bonuses, and commission. Medical, dental, supplemental health, life, and vision coverage for employees and dependents, with no waiting period. Life and disability insurance. 401(k) plan with company match. Tuition assistance and paid parental leave. Backup family care support. Flexible time-off, dress-code, and work-location policies designed to support work-life balance. A modern, collaborative work environment focused on professional development, innovation, and employee empowerment. Employee Resource Groups supporting inclusion and diversity. Opportunities to participate in community volunteering, educational partnerships, sustainability initiatives, and other social-impact programs. Career development opportunities through skill building, leadership development, and meaningful work. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Accounts Receivables and Collections Specialist based in the United States. This is a senior-level opportunity for an experienced accounts receivable and collections professional to take ownership of complex, high-risk, and escalated accounts.You will serve as a key escalation point, using advanced analytical and problem-solving skills to resolve challenging billing, payment, eligibility, and reconciliation issues.The role combines hands-on collections expertise with coaching, knowledge sharing, and workflow guidance for less experienced team members.You will collaborate closely with Billing, Cash Application, Client Services, Account Management, and other functions to address systemic issues and improve cash collection performance.Your analysis of delinquency trends and recurring account issues will help reduce aging balances and strengthen operational efficiency.This remote role offers an opportunity to contribute to process improvements while building strong relationships with customers, brokers, clients, and internal stakeholders.