Senior Administrative Assistant - HIM - Eddy SeniorCare

Job description

Employment Type: Full time Shift: Day Shift Description: Senior Administrative Assistant – Medical Records & Scheduling Eddy SeniorCare PACE – Latham, NY Schedule - Days, Monday - Friday Eddy SeniorCare PACE is seeking a highly organized Senior Administrative Assistant to support our Medical Records team with a strong focus on scheduling specialist appointments, diagnostic testing, imaging services, and coordinating transportation for participants. Position Summary This key administrative role is responsible for coordinating participant appointments from start to finish, ensuring all visits, tests, and procedures are scheduled, communicated, documented, and followed through successfully. The position also maintains electronic medical records, obtains medical documentation and results, and serves as an important liaison between participants, providers, and the interdisciplinary care team. Key Responsibilities Schedule specialist appointments, diagnostic tests, procedures, and imaging services. Communicated appointment details to participants, caregivers, and the interdisciplinary team. Track cancelled and missed appointments and ensure timely rescheduling. Obtain specialist notes, test results, and other documentation for inclusion in the electronic medical record (EMR). Maintain accurate, confidential medical records and support Health Information Management activities. Provide front desk and reception coverage as needed, serving as the first point of contact for participants, caregivers, visitors, vendors, and providers. Answer and direct incoming calls, greet visitors, manage participant sign-in and check-in processes, assist with participant inquiries, and ensure timely communication with the appropriate team members. Support daily center operations by assisting with participant flow, handling incoming mail and deliveries, monitoring reception areas, and helping create a welcoming and professional environment. Collaborate with clinical, transportation, and operations staff to address participant needs and resolve issues promptly. Assist with authorizations, enrollment activities, report generation, and other administrative duties as assigned. Qualifications Associate degree or equivalent combination of education and experience. Two or more years of experience in a medical office, scheduling, medical records, or healthcare administration preferred. Strong organizational, communication, and customer service skills. Knowledge of medical terminology and electronic medical records. Understanding of HIPAA and healthcare confidentiality requirements. Why Join Eddy SeniorCare PACE? Join a mission-driven team dedicated to helping older adults remain healthy, independent, and living safely in their communities. If you excel at coordinating schedules, managing details, and supporting exceptional participant care, we'd love to hear from you. Pay Range: $18.50 - $25.92 Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.