Senior Advisor

Job description

The New York City Housing Authority (NYCHA) is the nation’s oldest and largest public housing authority with more than 177,000 apartments, and responsibility for administering a citywide Section 8 leased housing program that serves over 150,000 additional tenants. NYCHA’s mission is to provide quality housing for New Yorkers that is sustainable, inclusive, and safe, while fostering opportunities for economic mobility. NYCHA’s Asset & Capital Management (A&CM) Division leads the Authority’s capital, sustainability and resiliency programs that comprise a $6 billion capital projects portfolio – one of the largest in NY State – as well as a range of activities related to property modernization and strategic asset management. A&CM aims to preserve and modernize NYCHA buildings and apartments through strategic portfolio planning, comprehensive design standards, innovative financing and project delivery models, strong partnership with NYCHA residents and other stakeholders, and effective program and project management of capital investments. The Division also positions NYCHA’s housing portfolio for the future by piloting and scaling-up sustainable and resilient technologies and practices, improving residents’ quality of life while enhancing building performance. The work culture of the Division is strongly customer service oriented, collaborative and delivery-focused. The Comprehensive Modernization Program is a new initiative to implement integrated, comprehensive renovations spanning multiple building systems, building interiors and exteriors, and site and grounds improvements, at NYCHA developments. This approach is expected to allow developments to be renovated more quickly, at a higher quality, and with better value for money, while also holistically addressing all compliance requirements and the broader needs of residents and community partners. Comprehensive Modernization is seeking to hire a Senior Advisor to directly perform critical interface components of the program with other departments of NYCHA. Reporting directly to the Vice President, this position will have a very wide latitude for independent initiative, judgment, action, collaboration, and decision making and will plan, coordinate, troubleshoot, and implement activities needed during the life of a modernization project where needed with other departments of NYCHA, including but not limited to Property Management Operations and Operations Support Services departments. The Senior Advisor will coordinate with these and other departments across NYCHA and work closely with various stakeholders, including government agencies and contractors. This interface with the other departments of NYCHA is a critical part of Comprehensive Modernization delivering a modernized project that can transition seamlessly from construction completion back to operating under property management. The ideal candidate will bring expertise and lessons learned from property management operations, construction management, or managing the transition from construction completion to operations, preferably similar to those undertaken by NYCHA, coupled with strong initiative, leadership, organization, communication, and collaboration skills. Key day-to-day responsibilities will include, but are not limited to the following: - Take the lead and ensure proper and sufficient coordination with other NYCHA departments. - Identify pain points in the program interface with other NYCHA departments and implement corrective action to assist with addressing these challenges. - Use lessons learned to assist with program-wide improvements. - Coordinate the turnover of relocation units with the Special Repair Projects program. - Coordinate HQS inspections with the Leased Housing Department. - Coordinate with Operations and Healthy Homes on closing out work orders. - Conduct meetings with program staff, CMas, contractors, and other NYCHA departments. - Provide exceptional leadership and effective decision-making and assuring timely escalation of issues. - Provide timely, accurate updates by using emails and other appropriate means of communication. - Support the development and presentation of status updates, reports, and recommendations to senior leadership, summarizing key decisions and areas requiring attention. - Help cultivate relationships with internal NYCHA teams to ensure cross-divisional collaboration. - Provide recommendations for improving coordination to the Director of Operations. - Perform other related duties at the request of the Director of Operations and Director of Design and Construction. - Support staff performance and management initiatives, fostering a high-performance culture driven by accountability, collaboration, and innovation. Key Competencies - Effective Manager & Change Agent: A creative thinker and structured problem-solver, able to drive change and innovation while effectively juggle diverse responsibilities and multiple, competing priorities. Demonstrated track record of facilitating large-scale organizational initiatives with a focus on project management, stakeholder buy-in, cross-functional teaming, process streamlining and efficiency improvements, and resource optimization. - Exemplary Communication Skills & Collaborative Approach: Excellent interpersonal skills with a demonstrated ability to collaborate effectively with internal and external stakeholders across diverse backgrounds. Exceptional verbal and written communication skills, including the ability to convey technical concepts to non-technical audiences. - Communication & Stakeholder Management: Exceptional communication skills, with the ability to present complex information clearly to internal leadership, external contractors, and government officials. Skilled in building relationships and fostering collaboration across divisions and agencies. - Operational Excellence & Problem Solving: Adept at identifying risks and implementing mitigative strategies to ensure programs remain on track. Strong problem-solving skills and the ability to manage competing priorities effectively. NOTE: The Department of Citywide Administrative Services (DCAS) administered a civil service exam for the Administrative Real Property Manager title on 05/07/26. Therefore, applicants (candidates) that did not take and pass the exam will potentially not be considered; likewise, applicants not reachable on the established civil service list will potentially be in jeopardy of being replaced with an eligible civil service candidate. NOTE: IF THIS APPOINTMENT IS MADE ON A PROVISIONAL BASIS PURSUANT TO 65 OF THE NYS CIVIL SERVICE LAW, NO TENURE OR PERMANENCE ACCRUES TO AN INCUMBENT IN THIS POSITION BY VIRTUE OF SUCH APPOINTMENT. NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, click on the link below: Additional Information 1. Submit your cover letter and resume. 2. Candidates may be given skill assessment. 3. Candidates with permanent civil service status in the titles of Administrative Housing Development Specialist (NM1) and Administrative Project Manager (NM1) will also be considered. 4. NYCHA employees applying for promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable). 5. NYCHA residents are encouraged to apply. 6. NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees’ Retirement System (NYCERS). Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position. ADMINISTRATIVE REAL PROPERTY M - 1004D 1. A four-year high school diploma or its educational equivalent and six years of satisfactory, full-time, progressively responsible experience in real property management, at least 18 months of which must have been in a managerial capacity involving the supervision of a large staff of property management agents and/or housing development specialists and requiring independent decision-making concerning program management or planning, allocation of resources and the scheduling and assignment of work. "Progressively responsible experience" must be demonstrated by a work history of promotions and/or assumption of increasingly responsible duties and assignments. Experience in building construction or renovation; management of residential, commercial, industrial, or waterfront properties, including both renting and operating; or site management in connection with housing or with reconstruction/rehabilitation projects; supervision of receivership, tenant relocation and anti-abandonment work in housing and other properties, and buildings owned, managed, to be acquired by the City, or at risk of being abandoned; or building maintenance will be accepted up to a maximum of three years toward meeting the general requirements; or 2. A baccalaureate degree from an accredited college and four years of experience described in "1" above, including eighteen months of experience in managerial capacity; or 3. A satisfactory combination of education and/or experience equivalent to "1" or "2" above. However, all candidates must have eighteen months of managerial experience. Education at an accredited college or university may be substituted for general work experience (but not for the 18 months of managerial experience described above) at the rate of 60 college semester credits for one year of acceptable experience up to a maximum of 4 years of college for 2 years of experience. To be acceptable, experience in property management must have included both renting and operating the managed properties. Experience in renting must have included interviewing prospective tenants, qualifying tenants' income and background, and/or assuring that vacancies are ready for occupancy. Experience in operating must have included overseeing maintenance and repair of building operating systems, and overseeing staff to assure that necessary work is properly completed. To be acceptable, experience in site management must have included on-site rental and maintenance of buildings. To be acceptable, experience in relocation must have included negotiation with tenants to surrender leases for cash consideration or for an alternative site, and determining tenant eligibility for benefits. The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.