Senior Agency Partnerships Manager

Job description

We believe conversations will become the #1 way to shop. At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift. Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before. To win, we focus relentlessly on: - Quality: conversations that feel authentic and on-brand. - Experience: effortless shopping from chat to checkout. - Re-engagement: personal, 1-1 dialogue instead of noisy marketing. The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood. Join us to make Conversational Commerce real. ABOUT THE PARTNERSHIPS TEAM At Gorgias, partnerships drive over 50% of our revenue (75% of our Enterprise revenue) - partnerships has and always will be a cornerstone of our strategy. We're looking for a Senior Partnerships Manager to manage and grow relationships with our agency partners including ISVs, BPOs, development, digital marketing and e-commerce agencies. This is a high-impact, externally facing role where you'll drive joint revenue initiatives, coordinate sales cycles, and evolve partners from basic referral relationships into fully engaged Gorgias service providers. In this role you will take ownership of the North America region, building your own strategy and being given the autonomy needed to execute alongside your colleagues in the North America sales and success teams. You'll be part of a growing team that plays a critical role in expanding our market reach, particularly through enterprise-level partnerships with large development and digital marketing agencies. WHAT YOU'LL DO - Own and grow a portfolio mid-market and enterprise-level agency partnerships, focusing on revenue accountability and long-term strategic alignment. - Lead monthly cadence calls with top partners to review pipeline, co-selling opportunities, and ongoing initiatives. - Coordinate joint sales cycles, working closely with Gorgias AEs, Solutions Engineers, and Customer Success Managers to deliver a seamless merchant experience. - Drive partner-sourced and partner-influenced pipeline, actively managing opportunity follow-up and reporting. - Support the transformation of referral partners into Gorgias-certified service partners via the Partner Academy and enablement tracks. - Implement and optimize a revenue-under-management model for key agencies. - Represent Gorgias at industry conferences and travel regularly (~25%) - be 'the face' of Gorgias in North America. - Proactively communicate progress, successes and risks, surfacing blockers early and driving alignment with cross-functional stakeholders. WHO YOU ARE - 3 to 5+ years of partnerships experience, ideally with a background in enterprise partnerships, enterprise sales, or strategic account management. - Have a strong network in the North America e-commerce community, bonus points if you're a big name in the Shopify ecosystem. - Manage your own day-to-day schedule and working hours to do your best work, while benefiting from continuous support and coaching from your manager. - Experience working with or selling into large companies or navigating complex, multi-stakeholder agency relationships. - A revenue-driven mindset, comfortable tracking pipeline, forecasting, and contributing to sales outcomes. - Strong interpersonal and communication skills, with the ability to influence both internal stakeholders and external executives. - Organized and self-sufficient in managing a multi-partner portfolio and coordinating across cross-functional teams. - Nice to have: Experience in the Shopify ecosystem, working with eCommerce platforms or merchants, or having technical acumen to speak fluently about the Gorgias ecosystem and integration model. OUTCOMES YOU'LL DRIVE - Develop the partnerships growth strategy for North America, with the support of your manager - Identify, onboard, and grow a portfolio of top enterprise ISVs and agency partners. - Increase partner-sourced and partner-influenced revenue through joint GTM efforts. - Deepen partner enablement and co-selling motions with Gorgias sales and success teams. - Strengthen Gorgias' presence in the enterprise e-commerce space via the agency ecosystem. AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones. The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions. We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our Applicant Privacy Policy https://www.gorgias.com/legal/applicant-privacy-policy. Diversity & Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making. If you need accommodations during the application or interview process, please contact us at accommodation@gorgias.com.