Senior Agent Fleet Back Office

About Goodyear We’re dedicated to producing, innovating, and servicing the best tires in the world. For over 125 years, Goodyear has led the way in developing smart solutions that shape the future of mobility. Today, we’re one global team united by bold thinking, relentless drive, and a passion to exceed expectations. If you’re ready to embrace change and make an impact in your career, let’s go. Why This Role Matters As a Senior Agent Fleet Front Office, you will play a key role in ensuring smooth and efficient FleetOnlineSolutions (FOS) operations, providing effective support to fleet customers, Fleet Service Providers, and internal teams. You will act as the local first-level support and Help Desk contact for FOS, supporting users, managing system administration, coordinating Back Office processes, and ensuring activities are delivered in line with Goodyear standards, internal controls, SOX, and local legal requirements. Working closely with Fleet customers, Fleet Service Providers, Sales, Network & Service, IT, Accounts Receivable, and the Back Office team in Romania, you will contribute to partner satisfaction, operational efficiency, system stability, and continuous process improvement. What You'll Do Provide first-level FOS support: Act as the local Help Desk operator for Fleet customers and Fleet Service Providers, resolving day-to-day FOS queries, supporting users, managing user administration, and ensuring a smooth customer and partner experience. Manage FOS systems and settings: Maintain FOS frontend and backend settings and ensure system configurations and processes are accurate, up to date, and aligned with business requirements. Support customers and Sales teams: Provide effective operational support for FOS, eJob, and FOS Mobile, helping Fleet customers, service providers, and Sales teams resolve issues and use the systems effectively. Coordinate Back Office and financial processes: Work closely with the Back Office team in Romania and Accounts Receivable, including supporting VIM invoice approval activities prior to invoice booking and ensuring smooth coordination of related processes. Manage eCasing and eClaims: Coordinate the end-to-end FOS eCasing and eClaims processes, ensuring timely follow-up, accurate information, and effective resolution of operational issues. Support system development and testing: Participate in testing and implementation of new developments, working with IT and business teams to identify issues, validate solutions, and support successful system releases. Ensure compliance and continuous improvement: Monitor processes against internal requirements, SOX controls, and local legal requirements, while collaborating with Network & Service, Sales, IT, and external partners to improve processes, systems, and overall partner satisfaction. What We're Looking For Education and relevant experience: Bachelor’s degree with a minimum of 2–3 years of experience in a support function such as Help Desk, customer service, operations, or a similar environment; previous SAP experience is desirable. FOS and system expertise: Strong ability to develop and maintain a comprehensive understanding of the FOS frontend application and related processes, with the capability to support and train new users effectively. Technical and digital skills: Good PC literacy and experience working with business systems; knowledge of SAP SD and MM modules is desirable, together with the ability to understand system settings and troubleshoot operational issues. Customer and partner focus: Strong customer-service mindset with the confidence to communicate directly with Fleet customers, Fleet Service Providers, and Sales teams, providing clear guidance and building positive professional relationships. Analytical and detail-oriented approach: Strong analytical and problem-solving skills, excellent attention to detail, and the ability to investigate issues, manage multiple requests, and ensure accurate and timely resolution. Ownership and resilience: Proactive, self-motivated, and stress-resistant, with the ability to work independently, prioritize competing tasks, take ownership of issues, and deliver results without constant supervision. Language and collaboration skills: Fluent French and English , with strong verbal and written communication skills and the ability to collaborate effectively with Back Office, IT, Accounts Receivable, Sales, Network & Service, and external partners in a multicultural environment. We welcome applicants from a wide range of backgrounds and experiences. Even if you don't meet every listed qualification, we encourage you to apply. #LI-AC4 #LI-hybrid Goodyear is one of the world's largest tire companies. It employs about 63,000 people and manufactures its products in 48 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.