Senior Agent Operations Associate

Job description

ABOUT THE COMPANY Valerie Health is the AI front office for independent provider groups. We are reimagining how independent practices operate by using AI to modernize patient/provider communication, enhance care, and drive industry-changing operational efficiencies. Why join us now? - Team: We are led by Pete Shalek https://www.linkedin.com/in/petershalek/ (2x health tech exits, including a $600M acquisition by Optum) and Nitin Joshi https://www.linkedin.com/in/njoshi023/ (scaled Uber Eats + Health, Stripe Connect, and Bridge–acquired by Stripe for $1.1B). Beyond our founders, our team brings DNA from category leaders (Uber, Stripe, Meta), high-growth unicorns, and top consulting firms. - Trajectory: We partner with leading independent provider groups across the U.S., automating hundreds of thousands of tasks each month. Scaling at 7x year-over-year with 300% NRR as customers consistently expand usage. - Funding: We have raised $39m from world-class investors including Redpoint Ventures, General Catalyst, Primary Ventures, and BoxGroup. ABOUT THE ROLE As a Senior Agent Operations Associate, you will work at the forefront of applied AI, turning rapidly evolving models into reliable systems that handle real healthcare workflows at scale. You will own problems end to end: understand how customer workflows operate, translate requirements into agent behavior, investigate performance in data, diagnose production issues, and decide where automation can safely replace manual work. You will partner closely with Customer Strategy, Operations, and Engineering to build, launch, and improve agent workflows. You will also work directly with customers during workflow discovery, triage, launches, and production troubleshooting. This is a high-learning, high-ownership role. You will build deep intuition across AI systems, healthcare operations, and production workflows while helping define how Agent Operations should work as Valerie scales. WHAT YOU’LL DO - Build implementations: Lead the build workstream for document-agent implementations, from workflow design and configuration through testing, launch readiness, and post-launch performance. Partner with Customer Strategy, which owns the overall customer implementation, to ensure the build meets customer requirements and timelines. - Design and improve workflows: Translate complex customer processes into reliable automated workflows, including document intake, interpretation, routing, downstream actions, and human-in-the-loop paths. - Own production performance: Build reporting, diagnose workflow performance, and prioritize improvements based on customer impact, operational effort, automation outcomes, quality, and SLA performance. - Increase automation: Identify why tasks require human review or manual fallback; develop, test, and monitor improvements that move work toward automated completion without compromising quality or customer trust. - Build the operating system: Turn successful implementations and optimization approaches into repeatable processes, configurations, testing methods, and operating mechanisms that help the Agent Operations team scale. ABOUT YOU We expect candidates with 2-4 years of experience from backgrounds such as consulting, analytics, operations, technical implementation, product, or related roles. We care more about learning velocity, evidence of achievement, and ownership than a specific tenure range. You may be a strong fit if: - Have owned complex operational, implementation, or technical projects end to end - Think in systems and identify the highest-leverage problems to solve - Combine analytical rigor with practical execution - Have strong technical instincts and either experience with, or the ability to quickly learn, tools such as SQL, logs, APIs, integrations, and agent configuration - Communicate clearly across customers, operators, and engineers, and bring structure to ambiguous work WHAT WE OFFER - Build at the forefront of applied AI, with meaningful ownership and rapid learning in an AI-native, high-growth startup - Competitive salary, equity and benefits including medical, dental, vision, 401(k) and flexible PTO - SF Office: Daily catered lunch and dinner reimbursement