Senior / AI Agent Engineer, Brand Concierge

The Opportunity We are looking for a hands-on, systems-oriented Senior AI Agent Engineer to design, build, and maintain intelligent agents that drive automation and business impact across the enterprise. This role is responsible for the full lifecycle of agent development — from design to versioning, orchestration, and continuous learning. You’ll contribute directly to scaling our AI strategy by engineering reusable components, optimizing agent workflows, and ensuring real-world performance in production environments. What you'll Do Agent Development Build and fine-tune specialized AI agents for targeted customer experience use cases such as discovery, support, and lead qualification Implement prompt engineering strategies, memory handling, resource management and tool-calling integrations Multi-Agent Communication Adopt agent-to-agent communication protocols and handoff mechanisms to enable cooperative task execution and delegation Build orchestrated workflows across agents using frameworks like LangChain, AutoGen, or Semantic Kernel Templates & Reusability Create reusable agent templates and modular components to accelerate deployment across business units Build plug-and-play configurations for domain-specific requirements Lifecycle Management & Monitoring Track and improve conversation quality, task success rate, user satisfaction, and performance metrics Automate monitoring of agent behavior using observability tools (e.g., Arize, LangSmith, custom dashboards) Continuous Improvement Implement learning workflows, including human-in-the-loop feedback and automatic retraining Refine prompts and model behavior through structured experimentation and feedback loops Maintenance & Governance Handle knowledge base updates, drift detection, performance degradation, and integration of new business logic Ensure agents stay aligned with evolving enterprise data sources and compliance requirements Deployment Manage agent versioning, testing pipelines (unit, regression, UX), and controlled rollout processes Collaborate with DevOps, QA, and infrastructure teams to ensure scalable deployments What you need to succeed 3–5+ years of experience in AI/ML engineering, NLP systems, or backend development Strong proficiency with LLM frameworks (e.g., OpenAI APIs, LangChain, RAG pipelines) Experience building conversational agents or workflow bots in production environments Familiarity with cloud platforms (AWS/GCP/Azure), REST APIs, Python, and containerization (Docker, K8s) Comfort with prompt design, vector databases, and memory handling strategies Preferred Qualifications Experience with multi-agent frameworks or agent orchestration systems Familiarity with observability tools, data labeling workflows, or synthetic data generation Background in conversational design or dialogue management systems Degree in Computer Science, Data Science, Engineering, or a related field About Adobe Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity. Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. Let’s Adobe together At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture , focus on people, purpose and community , Adobe for All , comprehensive benefits programs , the stories we tell , the customers we serve, and how you can help us advance our mission of empowering everyone to create. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more. Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email or call +1 408-536-3015. AI Use Guidelines for Interviews: Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process. At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience . Expected Pay Range: Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $151,800 -- $265,350 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In California, the pay range for this position is $183,300 - $265,350 At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices: California : Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. Colorado: Application Window Notice There is no deadline to apply to this job posting because Adobe accepts applications for this role on an ongoing basis. The posting will remain open based on hiring needs and position availability. Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.