Senior AI Engineer (Forward-Deployed)

Job description

At Brevo, we’re not just building a CRM. With our technology, **we’re helping millions of organizations build lasting relationships with their customers.** From emails and SMS to WhatsApp, Chat, and Marketing Automation, **our tools are intuitive, powerful, and built to scale with every ambition.** We give businesses a clear view of the customer journey, so they can focus on what matters: connection. As a **certified B Corp**, we’re proud to grow with purpose, committed to high standards of social and environmental impact, not just performance. Today, more than **500,000 businesses** across **180 countries**—from NGOs like Amnesty International to global brands like Carrefour, eBay, Louis Vuitton, and Michelin—trust Brevo to engage their audiences, cut through complexity, and deliver results. Our **reliable technology** and **75+ integrations** help them create **unparalleled customer experiences,** without the usual tech headaches. We recently exceeded 200m ARR and reached a major milestone by **becoming a Unicorn**, backed by strong growth and global expansion - and we’re just getting started! Brevo is transforming all of its operations to become AI native : from customer support to RevOps, including both analytical and operational data consumption. The AI Ops team drives this transformation: it builds and operates AI agents, applications, and the associated tooling, in production. We're looking for a software engineer who can accelerate the rollout of AI Ops initiatives: pragmatic, end-to-end autonomous (from agent code through to DevOps and deployment), and able to hold a whole-system view, not just their own piece of it. **Why join us ?** - **A rare, AI-native playground:** make a profitable scale-up's operations AI-native, with agents in production and visible weekly impact, backed by best-in-class tools (Claude, internal agentic tooling, dedicated observability) and an AI-assisted engineering culture. - **Real autonomy:** define problems with business teams, own solutions through to production. ### Your Impact at Brevo: - Design, build, and operate AI agents in production (multi-agent architecture: pre-processing, deterministic routing, SOP-driven agents). - Ship fast and often: daily iterations driven by real bugs and tickets from production, not by R&D. - Deploy and operate autonomously: CI/CD, sandbox/production environments, deployment scripts, monitoring and agent observability (Langfuse). - Design agent evaluations: evals, LLM-as-judge, fixed-context replay, regression tests. - Integrate internal data to build relevant context accurately and in a controlled way (context engineering). - Discover needs directly with business teams (CX, RevOps, Data), hand agents over in forward-deployed-engineer mode, and contribute to the architectural vision of the agent platform. ### Who you are: - 5+ years shipping and running production systems, with production-grade code and a real sense of urgency. - Whole-system thinker: you challenge architecture decisions and weigh the business impact of technical choices. - Comfortable with ambiguity: you turn a fuzzy problem into a shipped solution without a pre-written spec. - DevOps-fluent: own deployment end-to-end, infra-as-code, debug network environments (VPN, proxies). - Agents & LLMs : Hands-on experience shipping agents to production (frameworks such as ADK, LangChain, etc.), applied prompt engineering, evaluation. - Hands-on experience shipping agents to production (ADK, LangChain, or similar), with applied prompt engineering and evaluation. - You build with AI daily (Claude Code, Cursor, or equivalent) — not just building agents. - Fluent in French and English. **Nice to have:** - ADK v2 (Google Agent Development Kit) and the A2A protocol. - Langfuse or an equivalent LLM observability tool. - LLM cost optimization at scale (caching, routing, model selection). ### Our candidate journey: - 30 min call with Talent Acquisition - Technical assessment - Vision & systems interview with the Chief Data and AI Officer - Team meet-and-greet ### Why people love working at Brevo: - **A place to grow, together :** Join an international team in a bright, collaborative office located in a vibrant neighborhood. - **Practical perks for everyday balance:** RTT days off, 50% public transport reimbursement, Sustainable Mobility Package (whether you ride a classic bike or go electric, we support your choice to commute greener) and daily Swile meal vouchers (€[12.50/day)](http://12.0.0.50/day)). - **Learning, every step of the way:** Access to English classes and 155,000+ courses on Udemy, plus a strong internal culture of knowledge-sharing and support. - **Flexible for life :** A remote-friendly setup, budget to support your home workspace, and relocation assistance for international talents. - **Wellbeing that works :** Top-notch private healthcare (70% covered), 6-week second-parent leave, extra time off if your child is sick and needs you, and Several services related to prevention, health and personal and professional well-being on Welii platform - **A culture that cares :** From inter-office trips to regular team events, there are plenty of ways to connect beyond your day-to-day. You’ll also find active social, green, and LGBTQIA+ communities, plus Work Council benefits via Leeto, all here to support what matters to you, inside and outside of work.