Senior AI Product Builder (Pricing)

As a member of the ShipBob Team, you will... - **Grow with an Ownership Mindset**: We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place. - **Collaborate with Peers and Leaders Alike:**At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing. - **Experience a High-Performance Culture and Clear Purpose:**We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward. **Location:** Remote-India **Role Description:** As a Senior AI Product Builder, Pricing at ShipBob, you’ll own pricing and billing initiatives across our fulfillment and e-commerce platform — spanning both customer-facing pricing (how merchants are charged: rate cards, subscription and usage-based models) and internal/external partner-facing pricing (how we price with carriers, vendors, and fulfillment partners: cost-plus, wholesale, revenue-share terms). This is not the traditional PM role — you are a builder. You use the AI development toolchain (e.g., Claude Code, ) to understand ShipBob's rating and billing data model, generate working pricing/billing logic against the actual repo, and ship to production with minimum engineering rework. You are accountable for the full loop on your pricing initiatives: AI-augmented discovery, story/spec, prototype, production PR, and outcome tracking (margin, adoption, billing accuracy). You partner directly with Finance, Sales, Legal, Engineering, and Operations on pricing and billing matters. This role reports to the Director, AI Product. **What you'll do:**  - Proactively own pricing and billing initiatives end-to-end — from AI-augmented discovery through story/spec, prototype, production PR, and outcome measurement — across customer-facing pricing (merchant rate cards, subscription/usage-based models) and partner-facing pricing (carrier costs, vendor agreements, revenue-share terms). - Proactively conduct pricing/billing discovery: use AI tools to synthesize merchant feedback, competitive rate benchmarks, margin data, and billing-error signals into validated problems before scoping solutions. - Demonstrate deep functional and technical fluency in ShipBob's pricing and billing domain — rate cards, quotation logic, invoicing/billing pipelines, carrier and vendor cost structures. Collaborate with Finance, Sales, and merchant-facing teams to demo pricing/billing tools. - Use AI-powered analysis to connect pricing metrics — margin, adoption, win rate, billing accuracy/error rate — to business outcomes. Define success metrics and kill thresholds at spec time, not post-launch. - Maintain a prioritized pricing/billing roadmap ranked by impact × speed. Use AI tools to synthesize competitive pricing intelligence and market trends into roadmap inputs. - Proactively evaluate how a proposed pricing or billing change fits ShipBob's existing rating/billing architecture without engineering translation; understand how quotation, invoicing, and carrier-billing systems interact. - Automation and error reduction: design and build automation for pricing and billing workflows — quote generation, rate lookups, invoice reconciliation — to eliminate manual pricing configuration and reduce billing errors. - Proactively route Tier 1 pricing/billing changes (rate updates, config, copy) to direct PR, and Tier 2+ changes (new pricing models, billing logic, new APIs) through prototype-then-PR. Write story/specs precise enough for AI tools to generate correct billing/quotation logic without follow-up. - Partner directly with Finance, Sales, Legal, Engineering, and Operations on individual pricing and billing matters — rate changes, new pricing models, carrier/vendor terms. - Participate in Track B architecture reviews for pricing/billing initiatives as the product judgment seat. - Additional duties and responsibilities as necessary. **What you'll bring to the table:**  - 5+ years of product management, product engineering, or equivalent experience, with a track record in pricing strategy, monetization, packaging, or billing systems — ideally in e-commerce, fulfillment, logistics, or SaaS. - Working knowledge of pricing strategy across both customer-facing pricing (e.g., subscription, usage-based, tiered plans) and partner-facing pricing (e.g., cost-plus, wholesale, carrier and vendor rate structures). - Technical fluency: can read a rating/billing data model, evaluate an API contract, and identify when AI-generated pricing/billing code deviates from the target architecture. - Track record of shipping working pricing/billing prototypes or production code — not just pricing decks or Figma mocks. - Strong outcome ownership: sets margin, adoption, and billing-accuracy targets at spec time and tracks them after launch. - Strong collaborator: works directly with Finance, Sales, Legal, Engineering, and Operations to align on pricing and billing matters. - Comfortable operating in a fail-fast culture. Being wrong fast is a feature here — staying slow to look right is the failure mode. - Excellent written communication: you write specs, not meeting notes. **Nice to have:**  - Experience with pricing or rating engines, rate-card tooling, or dynamic/usage-based billing systems. - Working knowledge of pricing analytics techniques (e.g., price elasticity modeling, willingness-to-pay research). - Hands-on experience with the AI development toolchain (e.g., Claude Code, , Cursor, Replit). - Experience with warehouse management systems, order management, carrier integration, or fulfillment operations at scale. - Prior experience partnering with Finance or Revenue teams on pricing governance, margin management, or deal desk processes. **Perks & Benefits:** - Medical, Term & Accidental Insurance - All Purpose Leave (casual & sick time): 12 days - Earned Leave: 15 days - Public Holiday: 12 days - Generous Maternity & Paternity Leave - Quarterly Wellness Day - Work From Home Allowance - See Our High-Performing Culture >>>[Check us out on Instagram](https://www.instagram.com/lifeatshipbob/) (@lifeatshipbob) We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. **About You:** Building the world’s leading full-stack fulfillment platform is challenging work. The problems we solve are complex, the pace is fast, and the bar is high. That means ShipBob’s environment isn’t the right fit for everyone, and that’s okay. If you are ready to take ownership, push boundaries, and grow alongside a team that genuinely supports each other, we would love to hear from you. Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (). **About Us:** ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. At ShipBob, every full-time employee gets access to our best-in-class AI and productivity tools from Day 1 at no cost. This isn't a pilot or a perk for select teams. It's standard for everyone. We believe innovation isn't owned by one department. Whether you're in Talent, Operations, Finance, Engineering, or Customer Success, we expect you to ask: *how can this be done better, faster, or smarter?* These tools are our investment in your ability to find those answers. **Use of AI-Assisted Tools During Recruitment** We may use AI-assisted tools during the recruitment process to support administrative functions such as transcribing interviews, generating summaries or notes, organizing interview feedback, facilitating candidate communications, and helping recruiters identify candidates whose qualifications may align with job requirements. These tools are designed to assist our recruiting team and are not used to make final hiring decisions. Hiring decisions are made by trained human reviewers who consider the candidate's application, interview performance, qualifications, experience, and other relevant factors. AI-assisted tools do not independently determine whether a candidate advances in the hiring process or receives an offer of employment. Where required by applicable law, candidates will be provided with notice regarding our use of AI-assisted technologies and, where available, information about any applicable rights relating to such processing, including the ability to request additional information or opt out of certain AI-assisted processing activities. Candidates who exercise available opt-out rights may be reviewed through alternative processes consistent with applicable law. *ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.*