Senior AI Service Designer

Job description

Design how humans and AI agents work together. We're building a new generation of onboarding and financial crime workflows powered by AI agents. These systems don't simply automate tasks. They gather evidence, analyse information, coordinate activities across systems, and support specialists in making critical decisions. The challenge isn't in making existing workflows slightly better. It is designing systems where people and AI collaborate effectively in environments that require trust, accountability, and sound judgement. We're looking for an Senior Agentic Service Designer to help define these experiences. Role Summary This role is part of the new AI Design team, a group of Service Designers, UX Designers and Researchers, shaping data analytics products. We work in product teams with engineers, data scientists, PMs and with close involvement of users and business stakeholders to enable both experimentation and delivery. Work Model At ING Hubs Türkiye, flexibility is more than a benefit — it's part of how we work. Our hybrid working model is designed to balance collaboration, innovation, and personal flexibility. Team members typically come together in our Vadistanbul office for two days per week during three weeks of the month, while one week each month is fully remote. We also offer additional flexibility during August, allowing colleagues to work remotely throughout the month. As part of a globally distributed organization, you'll collaborate with colleagues across multiple ING locations while contributing to large-scale AI initiatives that create impact across the bank. What You'll Do You will shape how users will interact with and oversee AI agents across onboarding and Client Due Dilligence journeys. You'll work alongside a Service Designer and UX Researcher to design future workflows that combine human expertise with increasingly capable AI systems. Since our team is one of the first You will: Design human-agent collaboration models. Create interaction patterns for transparency, explainability and control. Define how AI agents communicate confidence, uncertainty and recommendations. Design review, escalation and intervention experiences. Translate complex operational and regulatory workflows into intuitive experiences. Build and validate prototypes that explore new forms of human-AI collaboration. Contribute to reusable Agentic UX principles and standards. We're looking for someone who Thinks in systems, not screens. Has strong product and organisational judgement. Is energised by ambiguity and emerging technologies. Can influence decisions across Product, Engineering, Data Science and business stakeholders. Can simplify highly complex workflows without oversimplifying them. Understands how trust is created through product experiences. You'll thrive here if You enjoy solving problems that don't yet have established design patterns. You learn through experimentation. You are comfortable moving between strategy and execution. You are excited by the future of human-AI collaboration. Why Join ING Hubs Türkiye? Shape an Emerging Capability Help define and scale Agentic AI leadership within one of the world's leading financial institutions. Stay Hands-On Continue designing and building innovative AI solutions while growing and leading talented professionals. Work at Global Scale Deliver AI capabilities that support multiple countries, business domains, and millions of customers. Join a Strong Community Become part of a 100+ member Analytics Engineering organization bringing together experts in Data Science, AI Engineering, Analytics, MLOps, and Data Management. Equal Opportunity Don't meet every single requirement? Don't let that hold you back. Studies show many talented professionals hesitate to apply unless they meet every qualification. If you're excited about this role and believe you can make an impact, we'd love to hear from you. What We Offer at ING Hubs Türkiye At ING Hubs Türkiye, we believe that your work should be fulfilling in every way. We pay attention to even the smallest details to ensure that your experience is rewarding. Be Yourself, Be an ING'er Welcome Leave: Enjoy 14 days of welcome leave, even in your first year Career Opportunities: Self-driven career paths and international opportunities Personal Growth: Challenging work and continuous development Dynamic Environment: Informal, vibrant, and collaborative culture Innovation Culture: Explore and apply PACE methodology Global Exposure: Participate in international projects and communities Communication & Celebrations: Various communication activities and celebrations Health Care: Comprehensive private health insurance for you and your family Private Pension Plan Meal Card Transportation Allowance MultiSport Membership English Language Development Support Remote working opportunities throughout August How to Apply Click the application button on our careers page and submit your application through Workday. About ING With 65,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what's possible and at the same time ensure you work with integrity and hold the customer's interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today. About ING Hubs Following ING's strategic ambition to deliver a superior experience to its customers worldwide, the hubs network contributes to fostering efficiency and digitalization across ING. Providing concentrated expertise along with scalable and sustainable solutions, the hubs focus on straight-through processing, delivering automated services like software development, data management and retail operations. Present in Poland, Romania, Slovakia, the Philippines, Türkiye and Spain, ING Hubs employ more than 13,000 professionals in domains such as software development, data management, operations and non-financial risk. Discover ING Hubs Türkiye ING Hubs Türkiye is looking for talents to join an international network of professionals. Building on an existing framework and shared mission, our up-and-coming team will bring its unique personality and skills set to provide borderless services with bank-wide capabilities. We value strong work ethics, knowledge sharing and flexibility in our way of working – it is both our promise to you and what we look for in new colleagues. Let's meet!