Senior Analyst, Application Development and Maintenance

Job description

**This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Senior Analyst, Application Development and Maintenance based in the United States.** Join a technology team focused on developing, enhancing, and maintaining innovative software solutions that drive business value and operational efficiency. In this remote role, you will contribute to application development, platform maintenance, and AI enablement initiatives across a range of enterprise technologies. You will work with Salesforce Sales and Service Cloud, emerging agentic AI solutions, and advanced AI platforms to support evolving business needs. Collaborating with business stakeholders, IT teams, and external vendors, you will help translate requirements into reliable, scalable technical solutions. You will contribute to Agile delivery processes, application monitoring, testing, and continuous improvement initiatives. This opportunity is ideal for a technically curious professional who enjoys solving problems, exploring AI-driven capabilities, and working across multidisciplinary teams. You will play an important role in strengthening application performance, supporting digital transformation, and delivering technology solutions that create measurable business impact. ### Accountabilities - Application Development and Maintenance: Manage, develop, and coordinate the delivery and ongoing maintenance of technology solutions, including Salesforce Sales and Service Cloud, agentic Salesforce applications, and AI-powered solutions using platforms such as Gemini and Claude. - AI Enablement and Integration: Actively contribute to AI enablement initiatives by supporting the integration of emerging AI technologies into existing applications and business workflows. - Agile Project Delivery: Participate in Agile development processes, ensuring that application development and maintenance activities align with established project standards, timelines, and delivery objectives. - Project Tracking and Documentation: Maintain accurate and consistent records of development and maintenance activities using project tracking tools such as ServiceNow and Jira. - Application Monitoring: Proactively monitor application environments, identify potential issues, support troubleshooting activities, and help maintain platform stability and performance. - Technical Communication: Communicate technical issues, project progress, and proposed solutions clearly to business owners, technology stakeholders, team members, and external vendors. - Technical Specifications and Testing: Prepare functional specifications, functional unit tests, technical specifications, and technical unit tests in collaboration with business and IT stakeholders. - Cross-Functional Collaboration: Work closely with technical and non-technical teams to understand business requirements, evaluate potential solutions, and support the successful implementation of technology initiatives. - Quality and Continuous Improvement: Apply established engineering practices, maintain strong attention to detail, and contribute to the accuracy, reliability, and ongoing improvement of application solutions. ## Requirements - Professional Experience: Approximately 2–4 years of relevant experience in application development, application maintenance, IT solutions, or a related technical field is preferred. - Education: A bachelor's degree in a related discipline is preferred, although equivalent professional experience may also be considered. - Technical Proficiency: Strong working knowledge of Microsoft Office applications is required. - Salesforce Experience: Familiarity with Salesforce Sales Cloud and Service Cloud is an advantage, particularly in enterprise application environments. - Development and Integration Tools: Experience with tools and technologies such as Jira, Gearset, GitHub, Checkmarx,