Senior Analyst, Automation (Workato)

Job description

At Rite-Hite, your work makes an impact. As the global leader in loading dock and door equipment, we design and deliver solutions that keep our customers safe, secure, and productive. Here, you’ll find innovation, stability, and the chance to grow your career as part of a team that’s always looking ahead. We are seeking an experienced Workato Developer to support and enhance enterprise integration and automation solutions across the organization. This role will be responsible for managing incidents and support requests within the integration queue, delivering enhancements, and participating in strategic projects requiring Workato expertise. The ideal candidate has strong technical and problem-solving skills, hands-on experience with Workato integrations and API management, and familiarity with AI capabilities such as building Workato Genies. This individual must also be able to design scalable and efficient integration solutions optimized for Workato task usage, performance, and maintainability, while supporting integrations involving Reltio (MDM) and other enterprise platforms. Key Responsibilities: Develop, maintain, and support integrations and automations using the Workato platform Manage and resolve incidents, defects, and support requests assigned through the integration support queue Perform problem management activities, including identifying root causes, implementing permanent fixes, and driving system stabilization improvements Troubleshoot integration failures, performance issues, and data inconsistencies across connected systems Design and implement enhancements to existing recipes, integrations, and workflows Participate in project initiatives requiring Workato development and integration expertise Design scalable and efficient integration solutions optimized for Workato task consumption, performance, and long-term maintainability Build, configure, and maintain Workato recipes following established development standards and best practices Support API integrations and API management activities within Workato Develop and support integrations involving Reltio and connected enterprise applications Develop and support AI-driven automations and Workato Genies Promote recipes across environments and manage deployments using proper migration and governance practices Collaborate with business and technical teams to gather requirements and translate them into scalable integration solutions Ensure integrations are secure, scalable, maintainable, and aligned with enterprise standards Create and maintain technical documentation for integrations, recipes, APIs, support procedures, and root cause analyses Required Qualifications: Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience) 3+ years of hands-on Workato development experience Strong experience building and supporting Workato recipes and integrations Experience designing integration solutions optimized for Workato task usage and platform efficiency Experience with API integrations and API management concepts within Workato Experience integrating or supporting Reltio solutions Experience supporting production incidents, conducting root cause analysis, and implementing permanent corrective actions Strong problem-solving, analytical, and debugging skills Experience with recipe promotion, deployment processes, and Workato best practices Familiarity with AI capabilities within Workato, including Genies or AI-powered automation solutions Experience integrating enterprise systems such as Salesforce, JD Edwards (ERP), Workday, Reltio, or similar platforms Strong communication and collaboration skills Preferred Qualifications: Experience working in Agile environments Experience with manufacturing, sales, and service business processes Familiarity with data transformation and middleware integration patterns Workato certifications Key Competencies: Strong technical troubleshooting and root cause analysis Ability to design efficient, scalable integration architectures Ability to manage multiple priorities and support activities simultaneously Attention to detail and commitment to integration quality Strong collaboration across business and technical teams Ownership mindset and proactive problem-solving approach What We Offer At Rite-Hite, we take care of our people – because when you’re supported, you can do your best work. Our benefits are designed to support your health, your future and your life outside of work: Health & Well-being: Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with an opportunity to receive an extra day off and more. Financial Security: A strong retirement savings program with 401(k), company match, and profit sharing. Time for You: Paid holidays, vacation time, and personal/sick days each year. Join us and build a career where you’re supported – at work and beyond. Rite-Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law. In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans. We are also committed to maintaining a drug-free workplace for the safety of our employees and customers.