Senior Analyst - Business Support

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. JLL supports the Whole You, personally and professionally. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalised benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. What this job involves: The PDS Business Support (offshore) role is a vital component of the integrated support model for JLL's Project & Development Services. This position provides comprehensive administrative support to onshore PDS teams across the UK & Ireland, enabling fee earners and technical professionals to focus on core client delivery activities. Working as part of the JLL Business Services (JBS) function, you will collaborate seamlessly with onshore Business Support teams to deliver consistent, high-quality administrative services across the relevant time zones. This role requires exceptional attention to detail, proactive communication skills, and the ability to work independently while maintaining strong connections with UK & Ireland based colleagues. You will be responsible for managing critical business processes including travel coordination, expense processing, document preparation, meeting management, system maintenance and specialist projects. Your work will directly contribute to operational efficiency, client satisfaction, and the continued growth of JLL's reputation for outstanding service delivery. This position offers an opportunity to work with cutting-edge technology, including AI tools, while supporting one of JLL's key service lines in delivering exceptional outcomes for clients across diverse project portfolios. What your day-to-day will look like: • Provide comprehensive administrative support to designated PDS teams in the UK & Ireland region. • Serve as primary offshore contact for routine and ad-hoc administrative tasks, ensuring seamless handover between time zones. • Maintain regular communication with onshore Business Support, Business Support Leads and the Operations team through established protocols. • Coordinate with onshore teams to ensure continuous coverage and efficient task distribution. • Adhering to JLL Quality Assurance protocols and PDS best practice standards to ensure accurate, consistent, and timely deliverables. More information on the job description Travel & Expense Management • Process travel bookings for PDS team members including flights, accommodation, and ground transportation. • Coordinate complex multi-destination travel itineraries and manage changes as required. • Process expense reports and ensure compliance with JLL policies and procedures. Utilise the Expense AI tool wherever possible. • Maintain accurate records of travel arrangements and expense submissions. • Liaise with preferred vendors and negotiate rates where appropriate. Meeting Coordination & Support • Schedule meetings across multiple time zones, considering participant availability and preferences. • Book meeting rooms and coordinate technical requirements for both physical and virtual meetings. • Arrange catering and refreshments for meetings as required. • Prepare meeting materials, agendas, and presentation packages according to JLL branding standards. • Distribute meeting minutes and action item summaries using JLL AI tools. • Manage recurring meetings and maintain accurate calendar systems. Document Preparation & Management • Type and format technical reports, proposals, and presentations using Microsoft Office 365. • Utilise Nitro/Adobe for PDF creation, editing, and document management. • Maintain document version control and ensure compliance with PDS CloudFirst protocols. • Prepare and format technical reports, proposals, and presentations on behalf of fee earners using provided content, including dictated materials, photographs and draft documents. • Support document production for client submissions and internal reporting Opportunity pipeline and sales management (Salesforce/Certinia) • Set up opportunities and progress them through the sales stages. Once secured, create and code projects with correct compliance documentation. • Create milestones and budgets for each project, including handling intercompany fee-share arrangements between JLL entities. • Support the monthly management of pipeline hygiene - updating milestones, project end dates, and confirming closed-won opportunities to ensure accurate reporting. Invoice processing • Receive and validate invoice requests, ensuring all client/project details, amounts, and supporting documentation are complete. • Draft invoices and coordinate review cycles with requesters, making revisions until details are confirmed accurate. • Manage approval workflows through to executive sign-off, including additional intercompany steps (IC Form completion and receiving-entity approvals) where applicable. • Ensure invoices are validated in TetriSoft/PeopleSoft systems, with correct documentation attached for audit purposes. • Deliver finalised invoices to clients or internal recipients and maintain records for payment tracking. Communication & Coordination • Facilitate communication flow between offshore and onshore teams. • Maintain professional email and telephone etiquette at all times. • Distribute team communications, announcements, and policy updates as required. • Coordinate with other JLL departments as required (HR, IT, Finance). • Support new starter and leaver processes in conjunction with PDS Operations. Quality Assurance & Continuous Improvement • Embrace JLL AI tools including ChatGPT to enhance productivity and streamline processes. • Maintain compliance with Quality Assurance protocols and best practice standards. • Participate in continuous improvement initiatives and process optimisation. • Provide feedback on system enhancements and workflow improvements. • Support monthly business health metric collation and tracking of KPIs. • All tasks are to be undertaken within the timelines outlined by PDS Operations to ensure a coordinated approach to data accuracy across the national business. Desired or preferred experience and technical skills: Essential Requirements • Administration Experience: Minimum 2-3 years of administrative support experience, preferably in a professional services environment. • Microsoft Office Proficiency: Advanced knowledge of SharePoint, Teams, Word, Excel, PowerPoint, and Outlook. • Communication Skills: Excellent written and verbal English communication skills. • Attention to Detail: Exceptional accuracy and attention to detail with ability to manage multiple tasks simultaneously. • Time Zone Awareness: Experience working across multiple time zones with an understanding of international business practices. Technical Skills • Software Proficiency: Working knowledge of PDF editing tools (Nitro/Adobe), CRM systems (preferably Salesforce and Certinia). • AI Tool Adoption: Willingness to learn and utilise JLL AI tools and other emerging technologies. • System Adaptability: Comfortable learning new systems and serving as an early adopter of new technologies. • Data Management: Experience with data entry, validation, and reporting processes. Preferred Qualifications • Experience with travel booking platforms and expense management systems • Familiarity with professional services business models and client service environments • Knowledge of financial processes including purchase orders and expense reconciliation • Understanding of document management protocols and version control systems Personal Attributes • Proactive Approach: Self-motivated with ability to anticipate needs and resolve challenges independently • Adaptable: Ability to handle changing priorities, urgencies, and last-minute requests while maintaining composure and professionalism. • Customer Focus: Strong commitment to internal and external client service excellence • Cultural Sensitivity: Ability to work effectively with diverse, international teams • Flexibility: Adaptable to changing priorities and business requirements • Reliability: Consistent performance with ability to work with minimal supervision • Team Collaboration: Strong interpersonal skills with ability to build effective working relationships across geographic boundaries Working arrangements: This role operates within UK & Ireland standard business hours. Regular virtual meetings with onshore teams are expected, with occasional extended hours during peak business periods. Location: On-site –Taguig, Philippines If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.