Senior Analyst Collections / Team Lead

Job description

Accelerate your career at RXO. RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. Role Summary The Senior Collections / AR Analyst acts as a lead functional expert and execution partner to the AR Manager, supporting the day‑to‑day effectiveness, consistency, and governance of Collections activities. This role does not have direct supervisory responsibility, but functions as an operational lead , ensuring that collection strategies, processes, and controls are executed consistently across the team. The role serves as a key point of escalation, process owner, and SOP authority , while remaining hands‑on in complex collections and customer situations. Key Responsibilities 1. Collections Execution Oversight Support the AR Manager in overseeing daily collections execution , ensuring activities are aligned with defined strategies, priorities, and KPIs Monitor workload distribution, aging trends, and follow‑up discipline across the Collections team Act as a first‑level functional escalation for complex, high‑risk, or sensitive customer accounts Ensure consistent application of credit terms, dispute handling, and escalation protocols 2. Subject Matter Expertise & Decision Support Serve as a senior subject matter expert (SME) for Collections and AR processes Provide guidance to analysts on best practices, system usage, and collection approaches (without formal people management) Partner closely with the AR Manager to analyze performance drivers, risks, and improvement opportunities Support data‑driven decision making through trend analysis and insights 3. SOP Ownership & Process Governance Own, build, and maintain Standard Operating Procedures (SOPs) for Collections and related AR activities Review existing SOPs regularly to ensure accuracy, efficiency, and compliance with internal controls Identify process gaps, inconsistencies, or inefficiencies and propose improvements Ensure process documentation aligns with audit requirements and internal policies 4. Quality Control & Compliance Perform quality reviews of collection activities, customer communications, and dispute resolutions Ensure adherence to internal controls, SOX requirements, and compliance standards Support internal and external audits by providing documentation, explanations, and process walkthroughs Act as a control champion within the Collections function 5. Cross‑Functional Collaboration Partner with Credit, Sales, Customer Service, Cash Application, and Finance teams to resolve complex AR issues Support alignment between upstream and downstream processes impacting collections effectiveness Participate in cross‑functional initiatives related to AR optimization, system changes, or policy updates 6. Hands‑On Complex Account Management Maintain ownership of high‑risk, high‑value, or complex customer accounts Lead resolution of escalated disputes, payment delays, and contractual challenges Drive timely resolution while balancing customer relationships and cash objectives Does this sound like you? Check out what else RXO has to offer. Why Join Us: Our Culture Our values are the key to our unique culture and our ability to deliver for everyone we serve. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships. The Next Step Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification.