Senior Analyst, Contingent Workforce Operations

Job description

The Senior Analyst, Contingent Workforce Operations plays an important role in supporting and enhancing Inspire Brands' contingent workforce program. Working closely with Procurement, HR, Finance, IT, suppliers, and managed service partners, this individual helps ensure a smooth and compliant experience throughout the contingent worker lifecycle. From onboarding and offboarding to reporting, process improvement, and stakeholder support, this role helps keep the program running efficiently while maintaining workforce visibility, data integrity, and operational excellence. The ideal candidate is organized, analytical, collaborative, and energized by solving problems, improving processes, and partnering with teams across the business. Responsibilities: Program Operations & Stakeholder Support: Serve as a trusted resource for hiring managers, suppliers, and internal stakeholders by providing support and guidance on contingent workforce processes. Manage day-to-day inquiries, support requests, and operational issues while ensuring timely follow-up and resolution. Support training activities, office hours, and program communications to promote a positive stakeholder experience. Escalate complex issues, risks, or exceptions to program leadership as appropriate. Worker Lifecycle Management: Coordinate onboarding, offboarding, extensions, and worker status changes to ensure a seamless worker experience. Partner with hiring managers, suppliers, HR, IT, and Enterprise Applications to facilitate timely completion of lifecycle activities. Monitor worker assignments, end dates, and required actions to maintain compliance and workforce accuracy. Maintain accurate worker records and workforce data across applicable systems and tools. Access Management & Program Administration: Coordinate user access requests, updates, and deactivations to support workforce governance and security requirements. Maintain workforce trackers, operational records, and program documentation to support visibility and reporting needs. Help ensure data quality and consistency across contingent workforce platforms and processes. Financial Operations & Invoice Support: Partner with Finance and Accounts Payable teams to support invoice processing, funding validation, and financial tracking activities. Research and resolve invoice discrepancies while coordinating corrective actions with relevant stakeholders. Monitor invoice exceptions and support timely issue resolution to maintain efficient program operations. Compliance, Documentation & Process Improvement: Maintain standard operating procedures, training materials, audit documentation, and process guides. Support compliance reviews, audits, internal controls, and governance activities. Identify opportunities to improve workflows, strengthen controls, and enhance the overall effectiveness of the contingent workforce program. Supplier & Contract Support Build strong working relationships with suppliers and managed service partners. Review workforce-related documentation, contracts, work orders, and statements of work for completeness and accuracy. Coordinate administrative follow-up activities and ensure documentation requirements are met. Reporting & Analytics: Develop and maintain operational reports, dashboards, and workforce metrics that support program visibility and decision-making. Monitor key trends related to onboarding, offboarding, worker tenure, invoicing, compliance, and workforce data quality. Help identify risks, inconsistencies, and improvement opportunities using workforce data and operational insights. Support audits, reconciliations, and governance reviews. Education: Associate Degree or equivalent experience required. Bachelor’s degree in Business, Supply Chain, Finance, Human Resources, Information Systems, or a related field preferred. Relevant experience may be considered in lieu of a degree. Experience Qualifications: 2+ years of experience in contingent workforce administration, procurement operations, HR operations, vendor management, workforce program support, finance operations, or a related business operations function. Experience supporting enterprise technology platforms, vendor management systems (VMS), ticketing systems, reporting tools, access management tools, procurement systems, or contract management solutions preferred. Experience coordinating onboarding and offboarding activities, maintaining operational documentation, managing data quality, supporting supplier communications, and resolving operational issues preferred. Knowledge, Skills & Abilities: Strong organizational, analytical, and problem-solving skills with exceptional attention to detail. Ability to manage multiple priorities, track operational activities, and follow issues through completion. Working knowledge of contingent workforce operations, procurement processes, vendor management, workforce administration, HR operations, or related functions. Experience maintaining operational documentation, process workflows, audit records, and program reporting. Ability to analyze data, identify discrepancies, and support continuous process improvement initiatives. Strong written and verbal communication skills with the ability to collaborate effectively across multiple stakeholder groups. Proficiency with Microsoft Excel, PowerPoint, Outlook, and Word. Ability to build effective working relationships with Procurement, HR, Finance, IT, suppliers, MSP partners, and business stakeholders. Decision Authority: Owns the day-to-day coordination, administration, reporting, and operational execution of the contingent workforce program. Strategic, commercial, policy, supplier governance, and budgetary decisions remain the responsibility of program leadership. Travel: 0-5% travel may be required for training, workshops, supplier meetings, or program support activities. Inspire is a multi-brand restaurant company whose portfolio includes more than 33,300 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.