Senior Analyst, Cyber Service Delivery Governance

Job description

ABOUT US: LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG’s ticker symbol is LSEG. OUR PEOPLE: People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential. We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diver Role Profile A pivotal member of our team, this role is dedicated to help with the successful delivery and governance of key Cyber Security services within LSEG. Key responsibilities Monitoring Service Delivery : Ensuring that Cyber Security services are delivered according to agreed-upon standards and service level agreements (SLAs). This involves tracking performance metrics and identifying areas and plans for improvement Performance Reporting : Creating and maintaining reports on service delivery performance, including key performance indicators (KPIs) and other metrics. These reports and resulting meeting minutes and actions are used to inform decision-making and drive continuous improvement Stakeholder Communication : Acting as a liaison between different stakeholders, including internal clients, LSEG Technical teams and Cyber Security Service teams. This involves preparing and maintaining board and service review packs, tracking and ensuring actions are resolved in good time as well as managing expectations and ensuring that all parties are informed about service delivery status and any issues that arise Assisting leadership in developing, preparing and supporting the Cyber Service Catalogue , Service Reporting and Service Transition processes Process Improvement : Analysing existing workflows and processes to identify inefficiencies and recommend improvements also performing quality reviews of service reports and dashboards, ensuring the correct metrics are captured, validated and presented in line with the Service Facilitate and support the regular reviews of other standards and documents owned by the Cyber Strategy and Service Governance team Technical / job functional knowledge Proficiency in control frameworks based on industry best practices, including NIST, COBIT, and ISO27001. Good understanding of Cyber and Technology Service Management principles and policies (ideally ITIL certified) Good understanding of large scale enterprise technology solutions and systems delivery (applications, Infrastructure, networks, cloud technologies etc) Possession of a recognized Cyber Security qualification is desirable. A degree or master's qualification in Cyber Security, Information Security, or IT Management is desirable. Familiarity with risk frameworks to assess and mitigate risks effectively. Proficiency in management and operational reporting Ability to build compelling PowerPoint presentations and visualize sophisticated concepts effectively. Desire and ability to remain updated with the latest Cyber Security trends and events, especially within Technology and financial services industry. Personal skills and capabilities Clear and concise written and verbal communication Critical thinking and problem solving Objective analysis of poorly defined problems Proficient understanding of financial institutions and underlying business processes Partnership and influence Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence . Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.