Senior Analyst, Front Office & Client Support

Ko Mātou – About Us Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers. Mō te tūranga | About the role As a Senior Analyst – Front Office & Client Support, you are responsible for post trade lifecycle issue management and support (cancellations, amendments, options expiries etc.) on behalf of the Trading & Sales desk. You will be the key escalation contact for Global Markets Operations on all trade lifecycle issues and achieve remediation of these issues with Operations/Product Control/Business Execution. You will also participate in STP capabilities for the business and introduce process improvement initiatives to improve the efficiency and capabilities of the business and client experience. In this role, you will drive development and review of new and existing trade capture booking models for new product implementation and the development of internal controls for trade capture models, mitigating operational risks through a proactive approach. You will handle documentation of procedures and controls across Front Office Support activities and co-ordination of UAT/Implementation of front office system migrations and developments. This is a rewarding opportunity, where you will be able to apply your passion of Finance to develop into a well-rounded Banking professional, providing you with excellent exposure across the Global Institutional Markets business and putting you in good position for future career prospects. Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours. Role Type: Permanent Role Location: Wellington Work Hours: Full-time Ka aha tō rā e kite ai? - What will your day look like As a Senior Analyst – Front Office & Client Support, you will be responsible for: Managing and resolving post-trade lifecycle issues for Markets’ Trading and Sales teams, including cancellations, amendments and other trade-related exceptions. Acting as the key escalation point for Markets and coordinating remediation with Operations, Market Risk, Product Control and Business Execution. Improving business efficiency and client experience by supporting straight-through processing capability and process improvement initiatives. Developing and reviewing trade capture booking models and controls to support new products, strengthen governance and reduce operational risk. Coordinate Front Office Support activities across NZ’s Markets and Treasury teams, including technology system user acceptance testing (UAT) and implementations, stakeholder reporting, and engagement with the Global Front Office Support team and local business stakeholders. Ōu Pūkenga? - What will you bring? To grow and be successful in this role, you will ideally bring the following: Knowledge of Financial Products. Experience in Financial Services is an advantage but not required. Ability to be flexible in your daily work to prioritise urgent requests and requirements. Proven effectiveness when working on an individual basis but also as part of a larger global team. Ability to build strong working relationships within and across business units to deliver effective outcomes. Strong customer service ethic, subject to maintaining internal controls. Experience working with front office booking system (i.e. Murex) as well as upstream trading platforms is desired, but not essential. You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you. He aha te take e uru ai koe ki a mātou? - So, why join us? From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive. But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career. We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more. At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Māori Strategy called Tākiri-Ā-Rangi. This includes increasing representation of Māori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce. Kua wātea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support. To find out more about working at ANZ visit .You can apply for this role by visiting ANZ Careers and searching for reference number 121237. Te Rā Ōtinga - Job Posting End Date 10/09/2026, 11.59pm, (NZ)